Business Analyst CRM | 9 to 12 years | Mumbai & Bengaluru

Job Description

  • Bring CRM expertise (at least 2 CRM engagements) to design the CRM strategy, transformation roadmap and enable functional teams to design CRM solutions
  • Brings understanding of key CRM products – Salesforce, Dynamics etc.
  • Act as a link between the business and the development team to ensure that the CRM requirements are met and help the larger IT team (cross functional /cross skilled) to deliver solution that works for client 
  • Own end to end documentation of requirements including version control and required signoff from stakeholder groups. Translate requirements from operations to functional requirements 
  • Analyze and document business requirements in the form of process use cases and deliver input to technical teams 
  • Should also have experience in evaluating solutions, planning and conducting tests
  • Experience of working agile environment is mandatory
  • Experience in retail sector is preferable
  • Guide the development team in UAT
  • Design acceptance criteria

Primary Skills

  • Business Analyst (CRM) for Consulting Practice

Secondary Skills

  • Excellent communication skills and interpersonal skills
  • Be flexible to relocate across the globe for long term or short-term assignments (both domestic and international travel required)
  • Need to have a good understanding and experience on evaluating needs, visualization and documentation of system support requirements within CRM functional area
  • Should also have experience in evaluating solutions, planning and conducting tests
  • Candidate should be self-driven, should have good analytical ability and be solution oriented
  • Be a good team player and individual contributor (As required)  
  • Additional relevant certification will be an added advantage e.g. CCBA/ ECBA/ CBAP/ CSM/ CSPO/ Prince2 / ITIL

Ref:

607925

Posted on:

February 15, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Mumbai