About the role
Digital Contact Center AWS Amazon Connect Consultant
Join Capgemini and be part of Presales / Solution Design team working on Contact Center opportunities assisting the core solutions team in driving AWS Amazon Connect / Cloud requirements based on the client’s inputs and Solution requirement.
Location: Holborn UK
Principle Duties and Responsibilities
As an AWS Amazon Connect Expert within Capgemini’s Business Services Global Business Line would perform the following set of responsibilities and duties exists.
•Experience in building solution and implementing CCaaS
•Understand the current landscape, tools and technology of the client
•Determine Contact center operations strategies from a technology perspective by conducting needs assessments, evaluating state of the art technologies and establish technical specifications
•Propose technology solution at client premise, Capgemini’s Delivery center or cloud based solution as required by the client.
•Manage End to end responsibility for implementing the proposed solution including leveraging AWS based Amazon Connect cloud solution.
•Work with solutions team and propose the best technology solution suited as per the client’s requirements
•Undertake any integration activities with any of the CRM or Service Management platforms like, ServiceNow, ZenDesk and any other CRM platforms.
•Explore the market for better platforms and tools which may be beneficial to Capgemini and our clients
•You will work with Presales / Solutions Design team and partner with clients in developing and delivering Contact Center solutions that will enable smooth function of operations with cost effective solution.
•You will be a “go-to guy” for any Amazon connect and cloud solution requirements as part of proposed solution
What you’ll bring
•Minimum 4 to 5 years of consulting experience or other relevant experience related to successful delivery of Contact Center Technology Solution involving Amazon Connect for opportunities as part of Presales solutions team
•Minimum 10 to 11 years of experience working in multi-client BPO provider with Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience is cloud platforms
What we’ll offer you
Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you.
Why we’re different
At Capgemini, we help organisations across the world become more agile, more competitive and more successful. Smart, tailored, often-groundbreaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.
Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.