Customer support helpdesk provides, helpdesk functions for the oracle 11i, CSI/IB data administration to all the CS personnel and partners worldwide
Qualification: Any Graduate (with All year mark sheets and provisional degree)
Roles and Responsibilities
- Responsible for service delivery of the areas assigned.
- Meeting the service level and maintaining the accuracy of the database.
- Basic Knowledge of Computers, Oracle 11i and Sales force.
- Should be able to work in Citrix based environment.
- Knowledge of customer service, helpdesk and order fulfillment.
- Knowledge of employee account creation.
Desired Candidate Profile-
- Added advantage if candidate holds prior experience in BPO, specifically in an International Voice or Blended process.
- Good communication (written and verbal) and comprehension skills in English
- Willing to work in night shifts 24/7 environment.
Contact person: Arpita Tripathi (firstname.lastname@example.org)
Required Experience – 0-6 months
Shift timings – 24*7*365 Environment
Job Location – Noida
Interview Date: Monday to Friday only
Interview Timings: 3:00 – 5:00 PM
Capgemini Technology Services India Limited
Plot No. 139, 140 B Block, 2nd Floor,
Noida Special Economic Zone (NSEZ), Sector-81
Noida – 201305