Associate- Operation-Noida

Short Description

Customer support helpdesk provides, helpdesk functions for the oracle 11i, CSI/IB data administration to all the CS personnel and partners worldwide

Qualifications

Qualification: Any Graduate (with All year mark sheets and provisional degree)

Job Responsibilities

                Roles and Responsibilities

  • Responsible for service delivery of the areas assigned.
  • Meeting the service level and maintaining the accuracy of the database.
  • Basic Knowledge of Computers, Oracle 11i and Sales force. 
  • Should be able to work in Citrix based environment.
  • Knowledge of customer service, helpdesk and order fulfillment.
  • Knowledge of employee account creation.

    Desired Candidate Profile-

  • Added advantage if candidate holds prior experience in BPO, specifically in an International Voice or Blended process.
  • Good communication (written and verbal) and comprehension skills in English
  • Willing to work in night shifts 24/7 environment.

 

Contact person: Arpita Tripathi (arpita.a.tripathi@capgemini.com)
Required Experience – 0-6 months
Shift timings – 24*7*365 Environment
Job Location – Noida

Interview Date:  Monday to Friday only

Interview Timings:  3:00 – 5:00 PM 

Venue:
Capgemini Technology Services India Limited
Plot No. 139, 140 B Block, 2nd Floor,
Noida Special Economic Zone (NSEZ), Sector-81
Noida – 201305 

Ref:

221181

Posted on:

November 14, 2018

Experience level:

Entry level / Graduate

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Noida

Department:

BPO / Consulting

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