Service Delivery Manager (SAP)

You are looking for a new challenge in a company for which ” People matter , results counts ”

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms

Join us at Capgemini in the Application Managed Services (AMS) Unit ! We partner with Strategic Customers to enable innovation & disrupting future. Together with them, we shape a vision & accompany in their digital transformation journey while optimizing the value of IT regarding to their Business priorities.

In short “We perform the “here & now” while transforming for the future.”

To strengthen our partnership with our Customers & sustain our Growth, We need you! And we are recruiting a large panel of Profiles from Junior to Senior Levels to provide Excellence in AMS services.

As an Application(s) team leader you will be a key team member in the service delivery, people management and the client relationship. As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve. Finally as working with a partner, your engagement in improving the service and innovating will be essential for ensuring a good relationship.

If this driving and facing role is appealing to you let’s see what we expect you to bring along:

If this challenge is appealing to you this is what we look forward you to bring along as a SAP service delivery manager:

i. A strong interpersonnal & team spirit as we deliver better together

ii. Structure in order deliver the appropriate contractual service levels

iii. Organization to plan and deliver accordingly

iv. Qualitative Results driven

iv. Proactive in order to mitigate /detect the risks

v. Good relationships skills as you will have to build a network for improving cooperation

vi. Coaching mindset to help your team members evolve.

vii. The will to learn & improve

viii. Culturally openminded as we work with Offshore , nearshore and local people in one team

ix. Business oriented in order to support our client to perform ( IT and Business)

x. Strong communication skills: to manage steering committee & customer daily contacts

xi. Language skills : Master Dutch &/or French + English

Some experiences :

i. 7-10 years in project or Service delivery experience is required.

ii. ITIL V4 certification is a big plus.

Key responsibilities:

i. Be responsible of the overall engagement in terms of budget, Customer satisfaction, contractual compliancy, service continuity, team members motivations, respect of qualitative & timely delivery

ii. Be the Customer Single Point of contact for AMS Services subjects

iii. Provide consolidated management reporting to the Customer and Capgemini on the services performance.

iv. Play a key role in add on sales with Sales & Delivery Management team

v. Manage budget aspects and report. Drive overall margin improvement

vi. The delivery of the Application Managed Services (AMS) at the appropriate contractual service levels.

vii. The management of the delivery of the services and other agreed deliverables in all its aspects: specification, estimation, planning, control, acceptance, SLA compliancy for the applications in scope

viii. Implementing and controlling all agreed procedures and processes

ix. Inform all staff of relevant templates, guidelines, process and best practices to be used in the Services

x. Manage continuous improvement of the service

xi. Evaluate engagement risks, identify and execute risk mitigation actions

xii. Conform to the engagement prioritization, identify & assign resources on service activities

xiii. Drive- End-to-End the problem, change, release, capacity, performance management and reporting

What you will get of it:

i. In exchange for your work and commitment, you will be rewarded with a nice salary, company car, fuel card, lunch vouchers, ecocheques, flexible hours, 32 vacation days and the possibility to regularly work from home and much more.

ii. A unique chance to work in a multidisciplinary team surrounded by highly skilled professionals. A great opportunity to work on big customer projects where innovation and digitalization are key.

iii. The possibility to work with the latest technologies and continuous growth of your knowledge and personal skills through a wide variety of training and development options

iii. A career track where high performance is rewarded and where values like freedom, innovation, trust and fun are central

iv. You’ll be joining a fun team of consultants who are passionate about their job. You will be given a lot of trust and freedom. The goal is to be the captain of your own journey, as well as guiding others towards their new journey.

Get the future you want, apply today!



Posted on:

July 24, 2020

Experience level:


Contract type:



Digital Engineering and Manufacturing Services