Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Visit us at https://www.capgemini.com/us-en/. People matter, results count.
Job Title: Service Management Consultant – Communications Manager
Location: Atlanta, GA preferred but open on location to virtual. This is a WFH opportunity
Oversee day-to-day operations of the Communications function
-Develop CIO-level and end-user communications, utilizing style guide standards developed in accordance with the customer
-Act as the liaison to customer and suppliers, lead discussions with subject matter experts from suppliers to obtain current information on changes in the environment and their impacts to customers
-Develop and foster strong relationships with service tower providers (STPs) and customer
-Stay attuned to Change Management process and look for opportunities to provide communication support to enterprise
-Provide edits to service manuals, where applicable
-Assist in the creation of marketing / adoption campaigns and collateral for new products or services, to include relevant customer-facing communications
-Ensure adherence to branding identity while building marketing material and presentations
-Develop and execute communications strategy for transition and transformation projects, outlining and delivering on key deliverables throughout project timeline
-Drive updates of communications collateral such as FAQs, collaboration portal, etc.
-Organizes and drives communications activities such as “GETS Talk” forums to further educate the ecosystem
-Generates additional ideas for enhanced communications based on topics at hand
-Provide input on audits, track communications metrics and devise strategy to improve metrics for customer satisfaction surveys
What You Bring:
-Bachelor’s Degree, major in Communications a plus
-Functional technical knowledge base
-Experience with marketing material creation, graphic design, and branding elements
-Demonstrated ability to break complex, often technical information down for consumption by the average reader
-Ability to self-organize and act in an independent manner, driving the function with own ideas (aligning with leadership)
-Ability to present to customer and in large group settings
-Excellent analytical and problem-solving skills
-Excellent verbal and written communication skills
-ITIL certification (Foundation level, at minimum) and ServiceNow experience preferred
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.