Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Visit us at https://www.capgemini.com/us-en/. People matter, results count.
Job Title: Operastions Delivery Manager
Location: Summerville, SC
The Operations Delivery Manager (ODM) is accountable for delivering the run services towards a client or a specific set of clients. The ODM has a firm working relation with the SDM (Service Delivery Manager) who is accountable for the overall contractual compliance of all services and projects.
An ODM can be responsible for the services from one SL (Service Lines), or for the delivery of multiple SL services (as lead cross-SL ODM for a client, depending on the situation). There can be multiple ODM’s for a client, but there is always one lead ODM in order to ensure ownership of the end-to-end delivery of cross-SL services. In this role, the ODM ensures that the sub-service lines deliver according to the SLA (Service Level Agreements), as well as managing the delivery of non-standard / client specific services.
Responsible for delivering run services according to SLA, achievement cost & efficiency savings
Has a thorough understanding of all Run contractual and SLA obligations
Responsible for delivery to the SLA obligations
Accountable for the day to day delivery activities, irrespective of run resource location; including third party management
Manage Major Incidents / client alerts
Manage client disputes on service quality.
Develop and maintain SIP/SQP
Responsible for ensuring that the most appropriate operational controls are in place for services that are delivered to the client (reduce risk/MI)
Provides monthly updates (SLR/R&I log/etc.)
Drives the identification and achievement of cost & efficiency savings
Optimize deployed client technical architecture
Ensure correct & appropriate forecasting and charging of the services (work units) to the account
Identify SLA opportunities
Sign off the transition-to-run
In this role, the ODM ensures that the sub-service lines deliver according to the SLA, as well as managing the delivery of non-standard / client specific services.
The Operations Delivery Manager is accountable for delivering the run services towards a client or a specific set of clients.
- Cross Tower Operations Delivery – ability to understand and coordinate client delivery
- Proven track record building client relationships
- Experience managing onshore /offshore teams
- Strategic Thinker
- Understanding of cloud and cloud technology
- Understanding of infrastructure and infrastructure as a service
- Proven track record delivering to SLA’s
- Bachelor degree desired
- Good understanding of ITIL, ITIL certification a plus
- Strong MS office skills
- Must be local to Charleston SC area – no relocation assistance provided.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.