Salesforce B2B Commerce Business Analyst
About DCX – Digital Customer Experience
The Capgemini Digital Customer Experience (DCX) practice specializes in driving business value and customer engagement at each stage of the customer journey from marketing and sales to commerce and service. By combining proven methodologies, deep technical expertise, design and strategy, its talented teams take an integrated approach to addressing the total experience, for both customers and employees. By creating immersive experiences that engage and convert, brands can realize their CX vision and get the future they want.
We are a leader in customer experience (CX). Our holistic approach and breadth of experience enables companies to transform their business and transform the customer lifecycle. We implement technology, provide support and strategy for marketing, sales, service and commerce solutions.
We work with several large B2B, B2C and D2C brands, delivering amazing results for clients including the cosmetic, entertainment, pharma, retail, manufacturing, energy, and telecommunication industries.
About Our Culture
Capgemini is a dynamic company that looks for team members to grow with us. We are committed to supporting you to GET THE FUTURE YOU WANT. That is our commitment to every employee. Capgemini offers a generous total rewards package, including flexible hours, autonomy, transparency, and a diverse and inclusive culture. With 11 Employee Resource Groups, we are committed to supporting your causes and getting involved in your community to help make it better. We have an electrical spirit and encourage professional development. No matter the location, or the role, every Capgemini employee shares one inspired mission: To be bold; to be YOU.
Join us to get the future you want!
The B2B Commerce Business Analyst is responsible for consulting with our clients to develop and document detailed understandings of client requirements in eCommerce engagements, and translating those requirements into functional specifications. Additionally, the B2B Commerce Business analyst should be a platform expert with Salesforce B2B, educating our customers about core features and identifying customizations that occur during design.
•5+ years of experience in client-facing Business Analyst or Functional Architect role
•2+ years of experience working with Salesforce B2B (CloudCraze or Lightning B2B)
•Salesforce Administrator Certification
•Expert at gathering and documenting functional requirements and writing functional specifications.
•Expert at leading functional requirements workshops
•Strongly prefer participation in multiple front-to-back Salesforce B2B implementations (CloudCraze or Lightning B2B)
•Extensive knowledge of Salesforce B2B configuration, customization, and extension. Should be a subject-matter expert (SME) across platform features, including catalog management, search, cart & checkout, my account, invoicing, quotes, and order history
•Extensive knowledge of the Salesforce B2B data model
•Ability to be a platform evangelist and educator, including doing platform demos during a project's Discovery phase
•Expert knowledge of Experience Cloud (Communities) configuration
•Expert knowledge of Salesforce administration, including permission sets, profiles, users, objects, etc.
Business Analysts enable the transformation and performance improvement of an enterprise or its parts, with respect to people, process and technology, by providing relevant capabilities, assets (human and non-human), processes and tools. Business Analysts structure, analyze and visualize an enterprise’s current state. They design and visualize the future state. They also design and guide the change process from current to future state. Developing sector knowledge is extremely important for all Business Analysts. Functional analysts can specialize in Business, ERP, Application Management or Custom Software Development (CSD).
Required Skills and Experience:
You are a leading analyst, able to conceptualize a business or technical solution, leveraging colleagues and partners. You have mastered at least one methodology in-depth and have an advanced knowledge of either one or more business domains; one or more ERP solutions; or one or more technical tools/ languages. You have wide knowledge of industry innovations and competitor activity and actively engage in, and contribute to, internal and external knowledge developments. Possible positions could include being a Business Process Consultant in process improvements; a Business Analyst performing “as-is/ to-be” analysis on business processes and/ or IT; or an experienced Functional Consultant who is able to advise clients on the implementation of one or more package modules.
• Qualification: Minimum 6-8 years (2 years min relevant experience in the role) experience, Bachelor’s Degree.
• Certification: If possible has BA level 1 and is seeking level 2.
• Experience in Business Analysis.
• Should be proficient in Business knowledge, Business Change Management, Functional Architecture Design & Project Financials, KPI´s & Reporting.
• Should have progressing skills on Software Engineering & Architecture Knowledge.
• Should have baseline in Testing.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
Visit us at www.capgemini.com. People matter, results count.