059384-Account Manager – Major Client

About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

About Infrastructure Services:
The Cloud Infrastructure Services (CIS) Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.  Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.  

Visit us at www.capgemini.com. People matter, results count.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini

*** Must be local to St Louis, MO ***

Client Relationship

  • Develop long-term intimacy both with the CIO / IT manager level and especially Business Leaders’ organization at client.
  • Understand client business to identify new demands and projects.
  • Influence the client’s decision making based on deep understanding of client culture and requirements.
  • Responsible for orchestrating and aligning face off with client, meetings, and key contact management.
  • Act as interface between client and Delivery to support escalations, to manage expectations and to improve our general reputation at client to create a “good selling environment”
  • Use Capgemini’s internal network, especially the delivery teams at client, to identify demand and to start proactively sole source opportunities

Account Growth

  • Position and sell the CIS portfolio to expand the client account maximizing financial profitablility and align client business priorities to client and CIS.
  • Translate the client’s business needs to IT solutions and act as a proactive partner for the client with strong focus on the client.
  • Convert client opportunities into revenue pipeline growth leveraging strategic portfolio plan for CIS and overall account plan for client
  • Identify margin enhancing opportunities
  • Help our client to fund new Capgemini projects and services via creating real business value
  • Work with Service in pre-sales and solutioning, to address new opportunities and assemble the appropriate  practices, and ensure effective liaison with the Sales and Marketing organization to align on new offers and sales plans.

Account Management

  • Build, maintain and take full ownership of a solid account plan for the Capgemini CIS business at client in the US, with mapping of the opportunity creation and action plans; contribute to margin, bookings and revenue, and ensure accuracy in forecasts and business development costs.
  • Accountability for calculations and professional offers in collaboration with technical experts, solution architects and commercial managers
  • Accountability for an appropriate control processes and documentation to meet all contractual and service obligations – supported by contract management team
  • Chair Business Review meetings with the Account at appropriate level.
  • Work with other SBUs in doing account reviews, managing pipeline, preparing joint solutions for the clients.

Client Referenceability

  • Manage customer interactions to ensure satisfaction with delivery and commercial/contractual status and work with Service to resolve client issues.
  • Develop and maintain the Client as referenceable.

Qualification and Requirements:

  • Experience in managing major accounts within IT-Services or Consultancy
  • Extensive experience in building relationship at CXO-level and ability to nurture strong intimacy with client
  • Proven experience in developing an account and track record of increasing the account’s profitability as well as of influencing the Decision Makers
  • Mastering the CIS Portfolio
  • Demonstrating strong Business Acumen
  • Anticipating on the Client’s future Business and IT needs
  • Demonstrating a strong Sales Drive and generating demand with the Client while being constantly aware of the addressable Spend of the Client
  • Motivations skills; Ability to pull the best Team together for success in the account
  • Cross discipline experiences: Collaborating with other SBUs, and in particular Application projects / services in the market, and leveraging our partners to contribute to business development
  • Willingness to travel
  • Fluent knowledge of the English language
  • Skills & experience in Life Science/Pharmaceutical sector is a plus

What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.  

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law



Posted on:

November 26, 2021

Experience level:


Education level:

Bachelor's Degree (±16 years)

Contract type:


Business units:

CIS-L1 (us-en)