059120- ServiceNow Architect – Cloud Managed Services – Virtual

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering  services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

About Infrastructure Services:

The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.  Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers. 

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Visit us at https://www.capgemini.com/us-en/. People matter, results count.

Job Title: ServiceNow Architect

Location:  Virtual- Anywhere in the USA

Travel:    25% – could occasionally escalate to 50% depending on client expectations

Job Description:  

Prepare and successfully realize strategic plan for ServiceNow practice growth
Act as a Capgemini ambassador in front of clients and product vendors
Identify, assess, and inform leadership of internal and external risks/issues 
Represent the organization at community activities to enhance the organization's profile at various social communities
Develop delivery plan which incorporates goals and objectives that work towards the strategic direction of the organization
Monitor the delivery of the programs and services of the organization to maintain or improve quality
Oversee the planning, implementation, execution and evaluation of special projects
Determine staffing requirements for organizational management and program delivery
Recruit, interview and select staff that have the right technical and personal abilities to help further the organization's mission
Work with staff and Finance Committee to prepare a comprehensive budget
Provide the leadership with comprehensive, regular reports on the revenues and expenditure of the organization
Communicate with stakeholders to keep them informed of the work of the organization and to identify changes in the community served by the organization
Establish good working relationships and collaborative arrangements with community groups and internal stakeholders to help achieve the goals of the organization

15+ years of experience in IT industry that includes managing IT Service Management practice in enterprise level organization
Extensive knowledge of ServiceNow platform and product features 
Successfully managed implementation of large ServiceNow programs
Excellent presentation and team handling skills
Ability to define high level solution for ITSM, ITOM, Automation, non-ITSM, Business management using ServiceNow platform
Prepare and successfully realize strategic plan for ServiceNow practice growth.
ServiceNow accreditation/Certfications

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.  

*LI-CV1

Ref:

059120

Posted on:

November 11, 2021

Experience level:

Manager

Education level:

Bachelor's Degree (±16 years)

Contract type:

Regular

Business units:

CIS-L1 (us-en)