058787-Infrastructure Engineer – Desktop & Infrastructure Support – Sunnyvale, CA

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering  services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

About Infrastructure Services:

The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.  Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers. 

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Visit us at https://www.capgemini.com/us-en/. People matter, results count.

Job Title: Desktop/ Deskside Support

Location:  Sunnyvale CA

Travel:    25%

Job Description:  

The Office Support Technician’s role is to support and maintain in-house technology equipment and IT assets. 
This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment deployed within the account while ensuring its optimal performance. 
The individual will also troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance where required. 

What You Bring:

•    Hands-on hardware troubleshooting experience. (Windows/Apple, office network support)
•    Ability to operate tools, components, and peripheral accessories. 
•    Able to read and understand technical manuals, procedural documentation, and OEM guides. 
•    Understanding of SCCM and the ability to image a machine as well as work with offshore support on imaging issues that may arise
•    Ability to conduct research into PC issues and products as required. 
•    Excellent interpersonal and (assertive) communication skills (both Verbal and Written);
•    Strong written and oral communication skills. 
•    Adequate leadership skills, and be able to mentor/influence junior members to follow standard processes
•    Must possess job autonomy
•    Should have an understanding of Service Now or any IT helpdesk ticketing platform
•    Ability to present ideas in user-friendly language. 
•    understanding of the organization’s goals and objectives. 
•    Self-motivated and directed. 
•    Keen attention to detail. 
•    Must be able to manage own/team’s workload and adhere required client procedures
•    Must be able to meet strict deadlines and SLA’s for sound ticket resolution
•    Analytical and problem-solving abilities. 
•    Ability to effectively prioritize and execute tasks in a high-pressure environment. 
•    Ability to work in a team-oriented, collaborative environment. 
•    Client focused in the delivery of service, with good client-facing skills
•    Must possess the ability to lift 75 Lbs

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.  





Posted on:

November 1, 2021

Experience level:

Experienced (Non Manager)

Education level:

Bachelor's Degree (±16 years)

Contract type:


Business units:

CIS-L1 (us-en)