058343-Business Analyst – Sales/Marketing CRM

About DCX – Digital Customer Experience
The Capgemini Digital Customer Experience (DCX) practice specializes in driving business value and customer engagement at each stage of the customer journey from marketing and sales to commerce and service. By combining proven methodologies, deep technical expertise, design and strategy, its talented teams take an integrated approach to addressing the total experience, for both customers and employees. By creating immersive experiences that engage and convert, brands can realize their CX vision and get the future they want.

 

About Interactive
We create websites and web applications that are functional, gorgeous and standards based. Our websites have terrific user experiences and are aligned with your business’ goals and users’ expectations. While we are definitely experts on wide range of web apps we a particular talent for real-time apps and e-Commerce solutions. But technology itself is a secondary thing, but a key enabler.

 

About Our Culture
Capgemini is a dynamic company that looks for team members to grow with us. We are committed to supporting you to GET THE FUTURE YOU WANT. That is our commitment to every employee. Capgemini offers a generous total rewards package, including flexible hours, autonomy, transparency, and a diverse and inclusive culture. With 11 Employee Resource Groups, we are committed to supporting your causes and getting involved in your community to help make it better. We have an electrical spirit and encourage professional development. No matter the location, or the role, every Capgemini employee shares one inspired mission: To be bold; to be YOU.

 

Join us to get the future you want!

 

 

BA – Sales/Marketing
Business Analysts enable the transformation and performance improvement of an enterprise or its parts, with respect to people, process and technology, by providing relevant capabilities, assets (human and non-human), processes and tools. Business Analysts structure, analyze and visualize an enterprise’s current state. They design and visualize the future state. They also design and guide the change process from current to future state. Developing sector knowledge is extremely important for all Business Analysts. Functional analysts can specialize in Business, ERP, Application Management or Custom Software Development (CSD).

 

• Liaison with stakeholders to gather, document and analyze detailed business / system / product requirements needed by Technology teams to deliver projects.
• Identify gaps in requirements and following up with stakeholders to resolve gaps, communicate requirements clearly using a variety of formats (e.g., user stories, acceptance criteria, functional requirements)
• Develop technical, functional, and strategic artifacts such as solution diagrams, business requirements, and business cases to support delivery of the projects across the SDLC.
• Become a subject matter expert in the client ecosystem and develop the ability to explain technical concepts in simple terms to business stakeholders.
• Plan, prioritize and manage project scope and product feature backlog and development of requirements and user stories where appropriate.
• Work closely with internal and external customers and stakeholders, including any third parties to gather business requirements and define software functionality, throughout the release lifecycle, from inception to general release to ongoing support. May also work with internal and/or external development teams and vendor partners to deliver project objectives.
• Support the project and program managers to ensure that the projects are delivered on budget and on time
• Contribute to the Internal Consulting practice development initiatives such as training, intellectual capital development, benchmarking, training, and recruiting etc.
• Validate all requirements, stories meet acceptance criteria, has the appropriate acceptance tests and accept requirements and stories as appropriate only if it passes all validations
• Adapt to changing expectations and project demands. Develop a client first mindset. Become well versed in the internal consulting methodology and frameworks. Be flexible to be utilized >90%.
• Create, Update, and Close Azure DevOps (ADO) Product Backlog/Features/Spikes/Epics/et al, ensuring all tickets have been entered, information is correct, the status/owner are correct, and the ticket is not blocked.
• Work with the Project Manager to proactively identify and remove roadblocks in application updates and issues identified during testing.
• Work closely with POS and Technical Sales
• Lead 2 nightly launches/deployment every 4-8 weeks (generally 1-2 hours)
• Leading PBI refinement calls and work closely with Scrum Master to groom the backlogs.

 

Requirements:
• 3 plus years’ experience as a BA with sales/marketing CRM implementations required
• 3 plus years’ experience with agile/waterfall/scrum
• Strong hands-on experience as a functional Business Analyst, who has worked in detailed Agile and Waterfall projects, understands complex project interdependencies, is able to prioritize & manage multiple requests, stakeholders, and ongoing deadlines.
• Experience analyzing nontechnical requirements, performing Root Cause Analysis, and working with stakeholders to resolve issues.
• Should have experience managing multiple requests at once (~50+)
• Experience working in fast moving and complex projects, with multiple dependencies and varying stakeholders.
• Able to see the high-level view of the project, while diving into the details to identify and fix bugs/issues.
• Moves with a sense of urgency.
• Able to manage multiple personalities within the team/client.

 

Key Qualifications:
You are a self-reliant analyst who has mastered at least one methodology. You are developing your knowledge in a business and/or industry domain and an ERP solution or a technical tool / programming language. Possible positions could include being a Business Process Consultant describing processes, Requirements Analyst describing business / functional requirements or Package configuration.

 

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

 

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

 

About Capgemini
A global leader in consulting, technology, services, and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of client’s opportunities in the evolving world of cloud, digital, and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 300,000 team members in over 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

 

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant -http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

 

Applicants for employment in the US must have valid work authorization that does not now require sponsorship of a visa for employment authorization in the US by Capgemini.

 

Visit us at www.capgemini.com. People matter, results count.

Ref:

058343

Posted on:

December 4, 2021

Experience level:

Experienced (Non Manager)

Education level:

Bachelor's Degree (±16 years)

Contract type:

Regular

Business units:

AA_ABL (us-en)