058212-Capgemini Invent – Senior Manager – Telco

About Capgemini Invent

As the innovation and transformation global business line of the Capgemini Group, Capgemini Invent helps CxOs navigate today while plotting a course for the future. Located in offices and creative studios around the world, including brands like frog, Cambridge Consultants, Synapse and Purpose, its 9,000+ strong team combines strategy, technology, data science and creative design with deep industry expertise and insights. We invent futures that are relevant, resilient, and sustainable for society, for businesses and the customers they serve.

Capgemini Invent is an integral part of Capgemini, a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.

Get The Future You Want

Visit us at www.capgemini.com/invent

 

Required Background:

  • An appropriate BA or BS degree (or equivalent) is required, and an advanced degree such as an MBA or related degree from a top tier university is preferred.
  • Minimum of 5 years of experience consulting for or working in the telecom and/or technology industry with a proven track record of successful delivery of highly visible projects
  • Experience leading consulting projects and teams 

 

Other Requirements:

  • Resides within or be able to relocate to one of the four Capgemini Invent locations listed above, where Atlanta is the preferred city for this role. 
  • Willingness to travel frequently, up to 85% as necessary.
  • Legal authorization to work in the U.S. in an unrestricted manner 

 

Qualifications for Role:

An ideal candidate is motivated to deliver high-quality work to drive customer satisfaction. This person uses their intellect, insight, and ability to build creative solutions with telecom clients and colleagues while embracing a collaborative mindset. Key qualifications include:

  • Extensive knowledge of the telecom industry including key market drivers and trends as well as emerging technologies such as 5G, cloud and edge
  • In-depth understanding of core telecom business processes as well as underlying enabling technology stacks
  • Experience helping B2B or B2C telecom operators in customer experience and/or technology transformations
  • Contribution to the design of new digital capabilities, business processes, organizational designs, governance structures and measurement programs required to execute future state experiences and digital customer engagement strategies.
  • Ability to simplify and bring clarity to challenging situations, models and issues to create structured actions
  • Robust core consulting skills, including storyboarding, inductive/deductive analysis, client stakeholder management, process design, and change management
  • Excellent communication skills
  • Ability to develop client relationships, identify and qualify sales opportunities
  • Strong ability to handle multiple demands with a sense of urgency, drive, and energy
  • Exceptional interpersonal and collaboration skills within a team environment 
  • Strong presence with good relationship-building and interpersonal/people management skills
  • Strong personal and professional values; entrepreneurial spirit

 

 

Key Responsibilities of a Senior Manager in Telecom

  • Consults on key engagements for telecom operators related to B2C and/or B2B core business transformation, including an understanding of customer experience, product/service portfolio management, and business & operational technology support systems. 
  • Employs design-thinking skills including application of conceptual modeling and visualization to problem and solution definition journey mapping and quantitative and qualitative research methods for developing compelling customer insights, and/or iterative concept testing
  • Develops and maintains a good knowledge of tech and telecom industry landscape and trends
  • Drives blended teams of management consultants, experience designers, technology, data strategists, and implementation specialists to deliver according to plan (scope, quality and time).
  • Supports internal practice development and business development activities
  • Mentors and coaches others to deliver quality results and promotes others' professional development

 

Equal Opportunity

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. 

 

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. 

 

Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law 

Qualifications for Role:

An ideal candidate is motivated to deliver high-quality work to drive customer satisfaction. This person uses their intellect, insight, and ability to build creative solutions with telecom clients and colleagues while embracing a collaborative mindset. Key qualifications include:

  • Extensive knowledge of the telecom industry including key market drivers and trends as well as emerging technologies such as 5G, cloud and edge
  • In-depth understanding of core telecom business processes as well as underlying enabling technology stacks
  • Experience helping B2B or B2C telecom operators in customer experience and/or technology transformations
  • Contribution to the design of new digital capabilities, business processes, organizational designs, governance structures and measurement programs required to execute future state experiences and digital customer engagement strategies.
  • Ability to simplify and bring clarity to challenging situations, models and issues to create structured actions
  • Robust core consulting skills, including storyboarding, inductive/deductive analysis, client stakeholder management, process design, and change management
  • Excellent communication skills
  • Ability to develop client relationships, identify and qualify sales opportunities
  • Strong ability to handle multiple demands with a sense of urgency, drive, and energy
  • Exceptional interpersonal and collaboration skills within a team environment 
  • Strong presence with good relationship-building and interpersonal/people management skills
  • Strong personal and professional values; entrepreneurial spirit

 

 

Key Responsibilities of a Senior Manager in Telecom

  • Consults on key engagements for telecom operators related to B2C and/or B2B core business transformation, including an understanding of customer experience, product/service portfolio management, and business & operational technology support systems. 
  • Employs design-thinking skills including application of conceptual modeling and visualization to problem and solution definition journey mapping and quantitative and qualitative research methods for developing compelling customer insights, and/or iterative concept testing
  • Develops and maintains a good knowledge of tech and telecom industry landscape and trends
  • Drives blended teams of management consultants, experience designers, technology, data strategists, and implementation specialists to deliver according to plan (scope, quality and time).
  • Supports internal practice development and business development activities
  • Mentors and coaches others to deliver quality results and promotes others' professional development

 

Equal Opportunity

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. 

 

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. 

 

Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law 

 

Ref:

058212

Posted on:

October 25, 2021

Experience level:

Manager

Education level:

Bachelor's Degree (±16 years)

Contract type:

Regular

Business units:

INVENT (us-en)