057314-Salesforce Solution Architect

 Salesforce Solution Architect 

About DCX – Digital Customer Experience 

The Capgemini Digital Customer Experience (DCX) practice specializes in driving business value and customer engagement at each stage of the customer journey  from marketing and sales to commerce and service. By combining proven methodologies, deep technical expertise, design and strategy, its talented teams take an integrated approach to addressing the total experience, for both customers and employees. By creating immersive experiences that engage and convert, brands can realize their CX vision and get the future they want. 

About Salesforce 

Capgemini is a strategic partner of Salesforce since 2007 with over 2000 certifications and a Salesforce Partner Value Index with a score of 9.7 out of 10. With 890+ North American team members and 1870+ dedicated DCX team members in India, we are well-positioned to deliver at scale. We are a leader in customer experience (CX). Our holistic approach and breadth of experience enables companies to transform their business and transform the customer lifecycle. We implement technology, provide support and strategy for marketing, sales, service and commerce solutions. 

We work with several large B2B, B2C and D2C brands, delivering amazing results for clients including the cosmetic, entertainment, pharma, retail, manufacturing, energy, and telecommunication industries.   

About Our Culture 

Capgemini is a dynamic company that looks for team members to grow with us.  We are committed to supporting you to GET THE FUTURE YOU WANT.  That is our commitment to every employee.  Capgemini offers a generous total rewards package, including flexible hours, autonomy, transparency, and a diverse and inclusive culture.  With 11 Employee Resource Groups, we are committed to supporting your causes and getting involved in your community to help make it better.  We have an electrical spirit and encourage professional development. No matter the location, or the role, every Capgemini employee shares one inspired mission: To be bold; to be YOU. 

Join us to get the future you want! 

Job Description: 

As a Solutions Architect, you will be part of the growing Salesforce.com practice, serving as a SME to sales and delivery teams on Sales Cloud, Marketing Cloud, and Service Cloud Platform. The ideal candidate will be comfortable discussing and demonstrating all aspects of the platform, including but not limited to business processes, hosting infrastructure, security, integration to other IT systems with IT audiences up to CIO/CTO level and engage LOB heads and business users. 

  • Ownership of high level strategic functional design and delivery of solutions to clients 

  • Coordinate with the Project Manager during project setup, on-boarding and planning activities.  

  • Oversee Business Analysts gathering business requirements and translate them into a technical solution 

  • Work with off-shore teams for solution architecture, estimates, delivery etc. 

  • Create key architecture documentation and deliverables 

  • Design report specifications for clients Salesforce reports 

  • Lead team of architects as needed to drive end to end solution delivery taking full responsibility of Salesforce.com solutions. 

  • Update management team on overall project, risks, and technology issues and propose suitable alternatives. 

  • Develop Train-the-Trainer materials 

Key Qualifications: 

  • Experience aligning SFDC technologies with both, prospect business goals and technical requirements.  

  • Technical and business requirements gathering, and  effective positioning of SFDC solutions to meet those requirements. 

  • Experience in developing and delivering demonstrations to senior level personnel.  

  • Experience managing offshore development resources, tasks including configuration, customization, data migration, integration) 

  • Knowledge of/experience with formal delivery methodologies 

  • At least 5 years of Salesforce implementation experience (at least 4 as a Solutions Architect) 

  • Salesforce certifications or working toward certification  

  • End-to- end business architecture and supporting technical components for at least 3 Salesforce projects 

  • Significant Consulting/client facing background 

  • Participation in each phase of at least five full Salesforce lifecycle implementations 

About Capgemini 

A global leader in consulting, technology, services, and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of client’s opportunities in the evolving world of cloud, digital, and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people.  It is a multicultural company of 300,000 team members in over 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion. 

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.  

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.   

Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law 

Applicants for employment in the US must have valid work authorization that does not now require sponsorship of a visa for employment authorization in the US by Capgemini.  

Visit us at www.capgemini.com. People matter, results count.  

 

Ref:

057314

Posted on:

December 4, 2021

Experience level:

Manager

Education level:

Bachelor's Degree (±16 years)

Contract type:

Regular

Business units:

AA_ABL (us-en)