057093-Technical Program Manager

About DCX – Digital Customer Experience

The Capgemini Digital Customer Experience (DCX) practice specializes in driving business value and customer engagement at each stage of the customer journey  from marketing and sales to commerce and service. By combining proven methodologies, deep technical expertise, design and strategy, its talented teams take an integrated approach to addressing the total experience, for both customers and employees. By creating immersive experiences that engage and convert, brands can realize their CX vision and get the future they want.

We are a leader in customer experience (CX). Our holistic approach and breadth of experience enables companies to transform their business and transform the customer lifecycle. We implement technology, provide support and strategy for marketing, sales, service and commerce solutions.

We work with several large B2B, B2C and D2C brands, delivering amazing results for clients including the cosmetic, entertainment, pharma, retail, manufacturing, energy, and telecommunication industries. 

About Our Culture

Capgemini is a dynamic company that looks for team members to grow with us.  We are committed to supporting you to GET THE FUTURE YOU WANT.  That is our commitment to every employee.  Capgemini offers a generous total rewards package, including flexible hours, autonomy, transparency, and a diverse and inclusive culture.  With 11 Employee Resource Groups, we are committed to supporting your causes and getting involved in your community to help make it better.  We have an electrical spirit and encourage professional development. No matter the location, or the role, every Capgemini employee shares one inspired mission: To be bold; to be YOU.

Join us to get the future you want!



Program Managers take full responsibility for managing a project or program.  They normally manage a number of related streams or activities to achieve a desired business result, planned profitability levels, quality standards and highest-level client satisfaction. Program Managers are responsible for the project plan, budget, structure, schedule and staffing requirements for the delivery organization. 

9-12 years of technical program management experience supporting program executives with planning, management, and communication
– Manages complex initiatives and/or multiple project environments
– Provides overall direction to individual project managers and team leads
– Ability to lead in a multi-vendor and multi-discipline program 
– Skilled in standard project management and the Agile delivery approach
– Prior experience in driving B2C Digital Transformation initiatives that include eCommerce, Mobile  and Marketing
– Experience in Retail or Restaurants/QSR is a big plus 
Provides thoughtful leadership and guidance on executive vision and overall program direction (e.g. via Steering Committee)
– Support executives with overall planning, alignment, management, and communication. 
– Prior leadership roles in large transformation initiatives, mergers/acquisitions, or expansions.      
Conducts package evaluations, completes custom development estimations, and evaluates technical architectures
– Develops architecture solutions for new initiatives using leading processes and tools
– Strong PM background to lead programs, mentor team members and build sustainable solutions in an agile environment
Core consulting skills for a client facing role including communications, professionalism, meeting facilitation, and MS Office tools.
• Understanding business process flows and helping identify and solve client business needs through creative solutioning
• Previous experience with RFP responses, proposal decks and SOWs

Preferred Skills:
Relevant Master’s Degree
• Project Management Certification
• Experience with Agile methodology
• Experience with project management software and collaborative tools such as JIRA, Rally, Microsoft Teams, SharePoint

Preferred Skills:
• Relevant Master’s Degree
• Project Management Certification
• Experience with Agile methodology
• Experience with project management software and collaborative tools such as JIRA, Rally, Microsoft Teams, SharePoint
• 8-10 years’ experience in software development projects desired; 6+ years’ prior experience as a Product Owner, Project Manager, Product Management or Business Analyst
• Proficient with the Project and Portfolio Management Tools (Visio, MS Project, Clarity, etc.)
• Knowledge of Marketing terms
• Understanding of software development lifecycles (i.e. Agile, SCRUM, Waterfall, Iterative)
• Strong technical background and significant experience with SDLC in an Agile environment
• Skilled in Word, Excel, PowerPoint, ALM tools such as TFS or Jira
• Ability to anticipate risks and devise solutions in the moment
• Comfort with ambiguity, frequent change, or unpredictability
• In depth understanding of project management concepts



Required Skills and Experience:


You ensure that client needs are satisfied through the formulation, development, implementation and delivery of application solutions in response to client requirements, expressed in approved service requests. You are responsible for the overall project plan, budget, structure, schedule and staffing requirements for the delivery organization. You ensure that the project meets its deliverables in an agreed schedule, according to the scope, within stipulated budget, and to quality standards.


• Qualification: 7-10 years (3 years min relevant experience in the role) experience, Bachelor's Degree
• Certification: Should have EM Level 1.
• Should be proficient in Negotiating, Vendor Management, Risk Management and Project Financials, KPI & Reporting
• Should have progressing skills Quality Management.


About Capgemini

A global leader in consulting, technology, services, and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of client’s opportunities in the evolving world of cloud, digital, and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people.  It is a multicultural company of 300,000 team members in over 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.  

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now require sponsorship of a visa for employment authorization in the US by Capgemini.  

Visit us at www.capgemini.com. People matter, results count. 





Posted on:

December 8, 2021

Experience level:


Education level:

Bachelor's Degree (±16 years)

Contract type:


Business units:

AA_ABL (us-en)