056355-Infrastructure Consultant 1 – Outreach & Growth Communication Program Analyst

About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.  Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.  

Visit us at www.capgemini.com. People matter, results count.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini

Job Title: Infrastructure Consultant 1 – Outreach & Growth program analyst

Location:  Austin, TX 

Travel:    No

Job Description:

Customer outreach campaigns are required to drive the growth of all DIR Shared Technology Services across all DIR Customer segments (state agencies, local government, higher education). The Successful Respondent shall perform a lead role in analyzing new customer and new service opportunities, and coordinating outreach and implementation of DIR Shared Technology Services across current and potential DIR Customers. As new DIR Customer opportunities arise, the Successful Respondent shall track the opportunity through the outreach process and lead SCPs through the outreach, solution design, cost estimation and implementation processes.

The Successful Respondent shall provide outreach support for each DIR Shared Service and the state agencies participating in the Texas.gov offering. A Texas.gov SCP will provide the constituent-facing marketing and advertising services.

The Successful Respondent’s performance in outreach and growth services will be measured against the Customer Outreach Plans required in Exhibit 3.3, Critical Deliverables, and against performance measures defined in Exhibit 3.4, Performance Analytics.  Critical SLAs for New Service Offering Request Fulfillment and Onboarding Request Fulfillment – Customer/Service Component Provider, defined in Exhibit 3.1, Service Level Matrix and Exhibit 3.2, Service Level Definitions, will measure the effectiveness of the Successful Respondent’s ability to incorporate new customers and new services.  The outcome of the MSI outreach and growth services is the increase in customers and shared service offerings.

      1. Outreach System

The Successful Respondent shall, at a minimum:

        1. Lead and create an outreach campaign management process for DIR Shared Technology Services and implement and support the process within the Successful Respondent-provided Outreach System.
        2. Lead and create a solutioning and costing process for DIR Shared Technology Services, and implement and support the process within the Successful Respondent’s Systems.
        3. Integrate the outreach processes and system with the Customer Relationship Management processes and systems to provide an end-to-end view of current and prospective DIR Customers.
      1. Customer Outreach Development
        1. The Successful Respondent shall lead in the creation and maintenance of annual outreach plans aimed at increasing the DIR Customer base for all DIR Shared Technology Services and the state agencies participating in the Texas.gov offering. At a minimum, the outreach plans shall contain:
          1. Definition, size, and segmentation of the potential customers for all DIR Shared Technology Services.
          2. Analysis on prospective DIR Customers for all DIR Shared Technology Services to be used as potential new DIR Customer leads.
          3. Evaluation of previous year’s plan achievement and DIR Customer capture performance through documentation of actual outreach achievement as compared to the previous year’s plan and prospective DIR Customer listing.
        2. The Successful Respondent shall collaborate with SCPs in creating and maintaining a quarterly customer demand generation plan to drive awareness and interest in the DIR Shared Technology Services including the marketing channel plan and methods to engage prospective DIR Customers (e.g., website, social media, events, email blasts, etc.).
      2. Campaign Management

The Successful Respondent shall lead and facilitate outreach campaigns by coordinating with DIR and SCPs to perform the following for each campaign:

        1. Capture the outreach campaign objectives, services and target DIR Customers.
        2. Define the campaign channels (e.g., Town Halls, Portal, or webinars for existing DIR Customers, social media, trade shows, website, or email for new external prospects) and organize the campaign.
        3. Define measurements to track performance against the campaign objectives and implement the measurement.
        4. Define the campaign plan, as approved by DIR, including timeline, roles, messaging, and collateral.
        5. Program manage the outreach campaign plan execution coordinating across DIR, the Successful Respondent, and SCPs as required.
        6. The Successful Respondent shall, when requested by DIR, conduct media purchases for use by SCPs and charge DIR as a pass-through.
      1. Product Development
        1. The Successful Respondent shall lead and facilitate, across DIR and the SCPs, the creation of product description collateral for use in driving demand and educating new and existing DIR Customers of the DIR Shared Technology Services and the state agencies participating in the Texas.gov offering. At a minimum, the collateral shall:
          1. Address topics such as: problem being solved, service and solution descriptions and benefits/value propositions
          2. Be in multiple forms for convenient use in outreach activities, including at a minimum: presentations, case studies, white papers, data sheets, etc.
        2. NOTE: The Successful Respondent is not responsible for any outreach, marketing, or sales to Texas constituents using Texas.gov. A Texas.gov SCP will lead and facilitate the product marketing collateral for constituent-facing collateral.
      2. Solutioning
        1. The Successful Respondent shall provide the capabilities through an externally-facing public service catalog to respond to demand generated from interested potential DIR Customer requests.
        2. The Successful Respondent shall provide the capabilities for Successful Respondent representative to manage the SCP and prospective customer in the leads generated through outreach activities.
        3. Program manage the Service, cost estimation and implementation activities across DIR, SCPs, and the DIR Customer.
      3. Outreach Operations
        1. The Successful Respondent shall log and track all DIR Customers from prospect implementation into delivery.
        2. The Successful Respondent shall, at a minimum, track: Customer information, date, and purpose of captured contacts, actual and planned follow-ups, services interested in, cost estimates, requested due dates, status.



What You Bring:  

Strong Writing and Communicaiton skills including the ability to translate technical (IT Infrastructure) into laymans terms

ServiceNow knowledge

Comfortable hosting webinars


Contract language- review, understand and translate

Interaction with Service providers- ticketing system, update, create customer profiles, document communiations etc.


Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences. 




Posted on:

August 31, 2021

Experience level:

Experienced (Non Manager)

Education level:

Bachelor's Degree (±16 years)

Contract type:


Business units:

CIS-L1 (us-en)