055364-ITS Consultant 1 – Teams/ Skype/ UCC

About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.  Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.  

Visit us at www.capgemini.com. People matter, results count.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini

Job Title: ITS Consultant 1 – Teams/ Skype/ UCC

Location: Atlanta, GA

Travel: 25%

Job Description:  

We’re searching for a talented and passionate Subject Matter Expert for Teams/Skype and UCC. We are looking for someone who is well versed with architecting, configuring, and administering Teams/Skype/UCC in medium to large organizations.

Prior experience in either leading or supporting these unified communications projects/implementations is essential.  Professional Service Delivery experience is a must 5+ years of experience required.

•5+ years of hands on experience of design, build & troubleshooting of Microsoft Skype for Business, M365 and Teams.
•Required knowledge of Microsoft Exchange, Active Directory and Windows Servers.
•Experience with replacing of legacy PBX systems by UCC solutions.
•Hands on experience (build and Manage) on Microsoft UCC products: MS Lync, Skype for Business, O365 and TEAMS with enterprise voice feature.
•Experience in handling of large implementation and support projects

Job Responsibilities:
•Technical Implementation and consultancy role: Ability to Implement and Integrate Microsoft UC solutions. Deliver technical consultancy role in transformation, new rolling out of MS Skype for business and TEAMS UC solutions.
•High-Level and Low-Level Design Document preparation capability as part of Implementation engagements for global projects.
•Assessment and audit of existing customer UC/telephony infrastructure.
•Take initiatives in learning, certifications & evaluating new UC technology & tools.
•Driving technical knowledge transfers on best practices.
•Ability to work in a team with little supervision using own initiative.
•Hands on experience in Administrating Microsoft Teams & Skype for Business Online.
•End to end support on MS Teams usage, sign in issues, IM, chat, calls etc.
•Monitoring, reporting of Teams usage & call quality analytics
•In depth knowledge of identifying call failures, troubleshooting and resolution
•Audio & Video conferencing in Teams
•Basic knowledge of Enterprise Voice & Phone System direct routing
•Good understanding of the MS Teams infrastructure network architecture from customer to Microsoft endpoints for peer-peer & conference calls
•Fully Competent with Microsoft Teams
•Basic Understanding of Direct Routing for Teams
•Basic knowledge of Session Border Controller
•Understanding on Signaling and Media Flow ICE, STUN, & TURN
•Clear understanding with Skype for Business Migration and Teams Upgrade Policy
•Excellent troubleshooting skills on Microsoft Teams
•SIP and HTTPS protocol detailed knowledge and good experience in analyzing Microsoft Teams 
•Hands on Experience with Teams Administration such as licensing, calling plans, creating custom dial plans, creating, and assigning various global and user level policies, Skype for Business and TEAMS interoperability modes, etc.
•Knowledge of different O365 components involved in MS teams.
•Working knowledge with Teams and Channels
•Hands on working on Teams PowerShell
•Understanding of call flows in P2P and conferencing
•Understand of SIP messages and media traffic flow

Soft Skills:
•Create technical documents of implementations, break-fix solutions, etc.
•Excellent communication skills and customer service attitude
•Work autonomously or within a diverse team of professionals
•Excellent Communication skills; both oral and written
•Have efficient time management, attention to detail and critical thinking skills

What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.

We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.

Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.  

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law






Posted on:

July 26, 2021

Experience level:

Experienced (Non Manager)

Education level:

Bachelor's Degree (±16 years)

Contract type:


Business units:

CIS-L1 (us-en)