054778-Applications Consultant 2 – Lab IT Support

 

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering  services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

Visit us at www.capgemini.com. People matter, results count.

 

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. 

Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law 

Role Description:
oL2/L3 Support on lab instruments and application/software linked to the instruments. Activities performed under this role:
oIncident resolution (trouble shooting, physical check of instrument, network issue, licenses configuration, data flow and data storage issues)
oUser Administration (User creation, access, check on validity of user accounts)
oInstallation (coordination with vendor, interaction with network team, configuration of the instrument with the different applications)
oPeriodic reviews and maintenance (support client instrument owner, ensure maintenance plan is in place and followed, support firmware updates)

Requirements:
oThe person must come from IT Departments (R&D IT support) from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management).
oActivity must be performed on client’s site.

Skills:
21 CFR Part 11
Manual Testing, Qualification process
LIMS basics, CDS basics

Key Words (for sourcing): 
oIT support AND Lab Instrument
oPharma or/and Biotech
oLIMS
ITIL
 

Applications Consultants have expertise in a specific technology environment.  They are responsible for software-specific design and realization, as well as testing, deployment and release management, or technical and functional application management of client-specific package based solutions (e.g. SAP, ORACLE).  These roles also require functional and methodological capabilities in testing and training.

 

Required Skills and Experience:

 

You focus on building solutions and on maintaining, optimizing and improving a client’s applications and systems. You contribute to a business and technical blueprint and customize the respective Software Package Core Module. You may also be responsible for unit testing, contribute to integration testing, and/or be responsible for the design and delivery of end-user training.

 

• Qualification: 3-7 years (2 years min relevant experience in the role) experience, Bachelor’s Degree.

• Certification: Should have or seeking SE Level 1. 

• Should be proficient in Package Configuration.

• Should have progressing skills in Business Analysis, Business Knowledge, Testing, Architecture Knowledge, Technical Solution Design and Vendor Management

 

    
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.
 

 

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Ref:

054778

Posted on:

September 13, 2021

Experience level:

Experienced (Non Manager)

Education level:

Bachelor's Degree (±16 years)

Contract type:

Regular

Business units:

DEMS (us-en)