Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
Visit us at www.capgemini.com. People matter, results count.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant –http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Principle Duties and Responsibilities
As an AWS Connect Go to market lead within Capgemini’s Business Services Global Business Line the following set of responsibilities and duties exists.
Deliver agile strategies, recommendations and solutions that will overall improve our client’s Contact Center experience and outcomes.
Constantly promoting Capgemini’s Digital Customer Operations (DCO).
Build our AWS practice within the Customer operation practice along with improving the customer experience, will drive to adjust and manage our client’s efforts to move an omnichannel touchless operating model.
Additionally, engage our clients in rethinking their process and Contact Center administration operations to drive the best experience at an optimal cost.
The candiadte will partner with clients in to develop and deliver Target Operating Models which includes implementing AWS Connect for a client and support that implementation ongoing.
Minimum 5 years of external consulting experience or other relevant experience related to successful implementation of AWS Connect and having done sales in AWS function.
Minimum 10 years of experience working in multi-client provider with Service Management platforms and playing a major role in implementation and sales of AWS Connect
Bachelor’s Degree or equivalent experience required.
Ability to independently understand and transition into Capgemini’s methodologies and approaches.
Support sales cycle with RFP/RFI/RFQ development. Demonstrated ability to influence at all levels of management.
Strategic thinker who understands the ever-changing Contact Center market.
Demonstrated ability to transition Contact Center Services to BPO delivery centers.
Ability to build, develop and implement and engage in new service delivery approaches; possibly different from the status quo.
Comfort in identifying and communicating complex problems; takes an analytical and creative approach with problem solving.
Develop strong working relationship with key client stakeholders at the Regional/Global level wile proactively addressing client needs.
Proven experience in managing large complex transformation in an BPO environment.
Energetic, passionate, highly self-motivated, collaborative, organized individual driven to execute flawlessly in a fast-paced, ever changing, dynamic environment.
Experienced with creating thoughtful presentations in clear action driven and outcome-oriented ways.
Ability to meet travel requirements where needed.
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.