A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.
About Infrastructure Services :
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering, and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.
- In collaboration with Service Integration and Management consultants, will assist clients in the implementation of Service Management practices based on Capgemini and industry standards.
- Is be responsible for leveraging IT Service Management and other IT Practices to optimize, transform, and ensure IT Organizations are compliant, efficient, and effective using the ServiceNow platform.
- Assists ServiceNow System Administrators, SI Process Consultants and Business Analysts with incident resolution, as needed
- Co-Designs and develops new ServiceNow applications and services
- Assists ServiceNow Business Analyst in estimating release level of effort
- Provides mentoring and guidance for ServiceNow System Administrators
- Takes ownership of complex business requirements and works them to completion
- Experience in advanced administering Now Platform
- Enterprise and/or IT Service Management
- Understanding Agile and SCRUM
- Ability to work with a remote team, requiring ability to communicate well via phone and email (writing skills)
- Strong attention to detail
- Experienced in working with relational databases (optional)
- Experienced in working with LDAP, AD, SSO, Email Infrastructure, Web Services (optional)
- ServiceNow System Administration certificate
- ITIL Foundation Certified (optional)
- ServiceNow Implementation Specialist certificate (optional)
- ServiceNow Scripting certificate (optional)
- Application Creation in ServiceNow
Position located in Toronto, Ontario Canada – Remote work to start then onsite Down Town Toronto
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.