Regional assignment for resource trained in mobile plan administration, mobile network enhancements, vendor coordination and end-user support escalations. Responsibilities include, but not limited to, end-user escalation support for mobile plan issues and change requests, mobile coverage questions and office-based network enhancement support, and required vendor coordination. Job may require limited travel to North America office locations for support of mobile network enhancement installations. Vendor scope covers 5 mobile plan vendors (Capgemini/Altran) within North America (U.S. and Canada). Time zone coverage aligns to North America hours (10am CST to 7pm CST), with potential for weekend coverage during escalated support.
Current resource departing team for another Capgemini opportunity, thus opening a full time role within the team. Goal of extending an employment opportunity to a current intern brought in during the recent Digital Academy. Support work required during US time zones and on-call on weekends. Regional assignment, aligning to the administration of mobile plan administration during North America hours. On-site support requirements for existing and new build office mobile network enhancements.
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant : http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
Visit us at www.capgemini.com. People matter, results count.