053358-Salesforce Business Analyst

Year's Experience:  3-5

Must Have
– 2-5 years’ experience as a Salesforce Business Analyst/Administrator.
– Salesforce Certified Administrator or Developer required.
– Experience gathering requirements and building custom Salesforce applications
– Broad understanding of CRM Best Practices
– Experience with configuring Sales and Service cloud

Nice to Have:
– Lightning, Field Service, Visualforce, Apex experience is a plus
– Data management capabilities.
– Agile experience a plus

Role Description:
– Work with clients and end users to gather, understand and define business requirements
– Assist with ongoing system administration including but not limited to: creating and modifying Users, Fields, Validation Rules, Workflows, Automated Alerts, Field Updates, Page Layouts, Data Integrity standards and practices and Security functionality
– Create customized reports and dashboards to visualize key business metrics
– Maintain database integrity and accuracy via data cleansing, data uploads and data exports
– Assist with release evaluations including defining scope and priorities for system initiatives
– Maintain all system documentation and SFDC policies/procedures
– Troubleshoot production issues in a timely manner and provide internal support when needed
– Work with end users during User Acceptance Testing (UAT) & regression testing to accurately prioritize defects and re-test resolved issues
– Oversee integrated business applications and ensure they function
– Understand how Salesforce integrates with our other CRM solutions and customer/business intelligence databases

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.
 
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
 

Business Analysts enable the transformation and performance improvement of an enterprise or its parts, with respect to people, process and technology, by providing relevant capabilities, assets (human and non-human), processes and tools. Business Analysts structure, analyze and visualize an enterprise’s current state.  They design and visualize the future state. They also design and guide the change process from current to future state. Developing sector knowledge is extremely important for all Business Analysts. Functional analysts can specialize in Business, ERP, Application Management or Custom Software Development (CSD).

Required Skills and Experience:
You are a self-reliant analyst who has mastered at least one methodology.  You are developing your knowledge in a business and/or industry domain and an ERP solution or a technical tool / programming language. Possible positions could include being a Business Process Consultant describing processes, Requirements Analyst describing business / functional requirements or Package configuration.

• Qualification: 3-7 years (2 years min relevant experience in the role) experience, Bachelor’s Degree.
• Certification: If possible seeking BA level 1.
• Should have progressing skills in Business Analysis, Business Knowledge, Business Change Management, Functional Architecture Design & Project Financials, KPI´s & Reporting
• Should have baseline skills in Software Engineering, Architecture Knowledge & Testing.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
 
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
 
Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
 
 
About Capgemini
 
Capgemini is a global leader in consulting, digital transformation, technology and engineering  services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
 
Visit us at www.capgemini.com. People matter, results count.

Ref:

053358

Posted on:

April 30, 2021

Experience level:

Experienced (Non Manager)

Education level:

Bachelor's Degree (±16 years)

Contract type:

Regular

Business units:

AA_ABL (us-en)