Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
Visit us at www.capgemini.com. People matter, results count.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Lead the team and work as an active support / enhancement engineer within the team. Duties include review, classification, triage of customer request tickets, push back with customer to classify issues vs. enhancement, downstream assignments to team members, and follow up to ensure problems are resolved timely and within required SLA targets.
Resource planning and estimations for enhancement execution, negotiation with customer over enhancement work, assignment, tracking, and follow through execution of enhancement creation, testing, and deployment. Selling customer to pay extra for large enhancement requests. Resource planning and coordination for major upgrades of Maximo releases, workflows, and application changes in the customer environment.
Accept and work on tickets actively as a member of team.
– Strong working knowledge of Maximo including workflow creation, change management, and basic Maximo administration including configuration changes
– Management/leadership skills. Able to guide and manage a diverse and dispersed team of Maximo support engineers. Experience in handling support management preferred.
– Experience in customer management and requirements or support issue negotiations
– Experience at making direct database changes in Maximo data behind Maximo workflows
– Knowledge or experience in agile development principles
Applications Consultants have expertise in a specific technology environment. They are responsible for software-specific design and realization, as well as testing, deployment and release management, or technical and functional application management of client-specific package based solutions (e.g. SAP, ORACLE). These roles also require functional and methodological capabilities in testing and training.
Required Skills and Experience:
You are an expert in one or more business processes and technology practices and are accountable for translating a business case into a detailed technical design. Alternatively, you are responsible for operational and technical issues and translate technical blueprints into requirements and specifications. You may also be responsible for integration testing and user acceptance testing. You act as a stream lead, guiding team members by experience. You are seen as active member within technology communities.
• Qualification: 7-10 years (3 years min relevant experience in the role) experience, Bachelor’s Degree.
• Certification: SE level 1 and seeking level 2.
• Must have experience in Package Configuration.
• Should be proficient in Business Analysis, Business Knowledge, Testing, Architecture Knowledge, Technical Solution Design and Vendor Management.
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.