052969-IT Infrastructure Agency Relationship Manager – Atlanta, GA

About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology and engineering  services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
 

About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.  Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers. 

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Visit us at https://www.capgemini.com/us-en/. People matter, results count.

Job Title: Senior Service Management Consultant – Agency Relationship Manager – Infrastructure Cloud Team

Location: Atlanta

Travel: 25% 

Job Description:

To manage the relationships of one or more State Agencies. 
Serve as an advocate for GA Technology Authority’s (GTA) customer agencies. 
Lead, direct, validate, plan, and execute the portfolio of Service Integration (SI) services. 
Escalate issues as appropriate, resolve items at the lowest level possible. 
Participate in governance meetings. 
Hold direct relationship with State Agencies, including conducting recurring operations meetings covering project and RG/SSR status reporting, review/resolution of Agency operational issues, upcoming initiatives involving agency action, reporting reviews, and dissemination of information regarding vendor changes.
 

What You Bring:  
Required: 

3-6 years experience working in an Account Manager/Relationship Manager role                    
Experienced IT manager with a proven track record in outsourcing environment                     
Experience delivery of customer services to Client requirements and satisfaction                    
Working knowledge of Service Level Agreements                                         
Proven track record of successful project implementations                                 
Ability to balance customer satisfaction/demands to maintain customer sat with the level of support the customer has contracted with Capgemini                                            
Experience in a wide variety of information technology fields to understand the details of the services that can be provided                                                        
Excellent customer relations skills to understand client/client representatives concerns and requirements         
Must be local to Atlanta, GA                                                     
Experience working with C-level executives                         

Desired:
Experience managing public sector accounts and Experience selling services in public sector environments

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.  

*LI-CV1

Ref:

052969

Posted on:

May 10, 2021

Experience level:

Manager

Education level:

Bachelor's Degree (±16 years)

Contract type:

Regular

Business units:

CIS-L1 (us-en)