051780-Infrastructure Sr Operational Lead

About Capgemini

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.


About Infrastructure Services :

The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering, and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.  Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers. 


Operational Lead



Interface role between Service Delivery Manager and the Delivery Towers (which provide the different services to the client).  Deliver and present the SLAs to the client monthly, Co-ordinate the end to end delivery activities of the involved (Sub-) Service Lines to produce deliverables to meet client contractual requirements/obligations,   Manage team of resources for Hydro One-specific delivery as well as 3rd party resources through governance of 3rd party vendors,  Interface with Hydro One staff from end users to the CIO and partners with demonstrating exceptional customer service skills and the tact to ensure customer satisfaction while managing Capgemini’s costs.  Set and manage client expectations



Excellent interpersonal and (assertive) communication skills (both Verbal and Written); Strong negotiating skills used to set and manage client expectations as well as influence 3rd party vendors to achieve desired results; Must be able to manage own/team’s workload and adhere required client procedures.


Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided   Be able to assume overall control of and resolve complex customer or operational issues Detailed understanding of the various service level agreements and the performance measures required to manage the agreements and the relationship with the clients.


Experience within Utilities / Energy and IT outsource Consulting highly desirable


Location: Toronto, Ontario – Onsite Downtown Toronto



Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.


This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.


Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law


Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.




Posted on:

February 4, 2021

Experience level:


Education level:

Technical Diploma (±12 years)

Contract type: