051391-Principal Service Management Consultant – Network Delivery Architect

About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.  Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.  

Visit us at www.capgemini.com. People matter, results count.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini

Job Title: Network Delivery Architect

Location: Atlanta,GA

Travel: 25%

Job Description:  
More than 6 years experienced, CCNP or CCIE VOICE certified engineer having relevant experience in VOIP platform. 
Extensive knowledge of Cisco voice products and VOIP networking. 
Extensive knowledge/experience with Cisco TDM/ IP voice systems and components. Hands-on troubleshooting experience on Cisco voice products. 
Experience with E1, T1, FXS, FXO, MGCP, SCCP, SIP, SRST, H323 
Extensive knowledge/experience with Cisco TDM/ IP voice systems and components

Job Responsibilities: 
1. and resolve general VOICE related issues with Root cause analysis Strong technical knowledge on CUCM features, Call flows, Call handlers, gateway analog and voice troubleshooting. 
2. Hands on experience in Upgrade, Migration of Unified products. 
3. Providing on call support to team for escalated issues. 
4. Voice over IP, Cisco Telephony operations. 
5. Extensive knowledge/experience with Cisco TDM/ IP voice systems and components. 
6. Hands-on configuration and troubleshooting experience on CISCO CUCM, UNITY, Right Fax, Ascom gateway & wireless devices. 
7. Deploy, configure and maintain a variety of voice technologies including: Cisco, etc. 
8. 2-3 years hands on experience of Oracle Acme communications Session Border Controller (SBC) 
9. Provide Tier 3 operational support for deployed technologies such as PBXs, mobility servers, voicemail systems, toll bypass gateways and other network infrastructure. 
10. Knowledge and experience operating converged (voice/video/data) networks, including knowledge of CoS, QoS and related quality of service parameters over MPLS backbone, WAN and voice circuit experience in VoIP environment. 
11. Monitoring of voice gateways through Spectrum, RTMT, troubleshoot, and escalate production problems affecting the global network and systems infrastructure. 
12. Participate on project teams to effectively communicate the operational requirements to ensure effective project/technology transition. 
13. Experience in new site implementation from IPT perspective. 
14. Able to assess existing IOS under LAB for CUCM, CUC & phones before implementation in production. 
15. Experience in setting up CUCM, CUC & Voice Gateways. Knowledge of migrating CUCM from Cisco hardware to VM box. 
16. Troubleshoot 

What You Bring:  

SOther soft skills/aptitude 
1. Team player. 
2. Should have good learning & knowledge sharing attitude. 
Perform vendor interaction with internal and external support organizations 

What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences. 

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law



Posted on:

January 13, 2021

Experience level:


Education level:

Bachelor's Degree (±16 years)

Contract type: