051163-Senior Applications Consultant – Application Support Engineer Lab IT Support

About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology and engineering  services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

Visit us at www.capgemini.com. People matter, results count.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.


This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.


Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Lab IT Support profile

Location: Boston MA OR Raleigh, NC


Role Description:

L2/L3 Support on lab instruments and application/software linked to the instruments. Activities performed under this role:

  • Incident resolution (trouble shooting, physical check of instrument, network issue, licenses configuration, data flow and data storage issues…)
  • User Administration (User creation, access, check on validity of user accounts…)
  • Installation (coordination with vendor, interaction with network team, configuration of the instrument with the different applications…)
  • Periodic reviews and maintenance (support client instrument owner, ensure maintenance plan is in place and followed, support firmware updates…)


The person must come from IT Departments ( R&D IT support) from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management).

21 CFR Part 11
Manual Testing, Qualification process
LIMS basics, CDS basics



Posted on:

December 21, 2020

Experience level:


Education level:

Bachelor's Degree (±16 years)

Contract type: