050932-NHSS – Senior Information Systems Analyst – 710302

TITLE: Senior Information Systems Analyst

New Horizon System Solutions is a technology service centre wholly owned by Capgemini Canada Inc. Our focus is providing information technology solutions to the energy sector by leveraging our state of the art data centre and expertise in applications for energy companies.  New Horizon System Solutions offers a broad range of information technology services including applications development and maintenance, web development, infrastructure and operations support. Our specialties within the application area are SAP, Passport, Microsoft Office and Oracle.
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working – the Collaborative Business Experience – and through a global delivery model called Rightshore�, which aims to offer the right resources in the right location at competitive cost. Present in 35 countries, Capgemini reported 2010 global revenues of EUR 8.7 billion and employs over 108,000 people worldwide. 

  • Conduct studies to assist users in defining and documenting functional requirements, data requirements, and operational constraints related to potential information technology solutions for simple to medium-complex problems. 
  • Define alternative solutions, within corporate architectures including options to make or buy, and to replace or modify. 
  • Analyze alternative solutions by identifying and estimating life-cycle costs and by assisting users to identify and quantify benefits. 
  • Make effective recommendations to clients to change their business processes and work methods in order to use information technology more effectively.
  • Create pilot or prototype solutions.  Prepare recommendations and business-case documentation to support the preferred alternatives.  Review recommendations with other departments in the division. 
  • Conduct or participate in technical and economic studies requiring expert knowledge related to information technology services, methodologies, techniques, standards and tools. 
  • Propose strategies for exploiting new technologies and techniques.  For complex problems, assist in the above activities. 
  • Provide consultative services and specialized expertise in information-technology areas. 
  • Assist, and provide guidance to, users and line management, both within and outside of the division, in the availability and use of information technology. 
    Provide information related to the availability and use of information technology services. 
  • Provide specialized expertise in the use of facility software, including compilers utilities, program libraries, operating-system facilities, data-transfer and Data storage facilities, and database management system facilities. 
  • Provide specialized expert advice concerning program and database design, and the deployment and utilization of integrated information technology products and related services.  Make effective recommendations on associated work methods and budgets. 
  • Assist information technology staff and open-shop users in resolving problems related to programming, program design, or production use of programs and data. 
  • Develop and maintain standards, procedures, methodologies and tools for information-technology staff. 
  • Assure the quality of systems and databases developed within the division.  Generally perform these activities for complex products. 
    Perform information technology product acquisition activities for products of low to medium impact.  Perform market searches.
  • Prepare tendering documents and evaluate vendor submissions.
  • Prepare test plans and review test results for efficiency, effectiveness, and compliance with user requirements. 
  • Make effective recommendations on the acquisition of new products or product upgrades.  Prepare purchase requisitions, contracts, and license agreements.  Arrange for installation and commissioning of products and provision of related services.  Communicate with vendors concerning problems encountered in the use of products or desired enhancements to products.  For products of high impact, assist in the above activities. 
  • Prepare and maintain test data.  Perform evaluation tests.  Analyze and report test results and observations.  Carry out design, development, and implementation activities for simple to medium-complex systems or databases.  Construct system models or data models at the conceptual level, defining functional components, processes, data entities, and relationships with other systems or databases.  Review models with users and other information-technology departments.  Recommend the approaches to be followed in design, development, testing, and implementation, taking into account the need for interfaces with other systems or databases. 
  • Perform high-level design.  Estimate processing costs, using simulators where appropriate.  Review design with users and other departments in the division.  Review test procedures and test results with users in order to verify compliance with user requirements. 
  • Assist in the above activities for complex systems, programs, or databases, and develop and demonstrate prototype systems or databases. 
  • Design data flows and logic flows.  Determine level of auditing, controls, backup, and security procedures to be applied. 
  • Develop test plans and procedures.  Design, develop, document, and test systems, programs, or databases. 
  • Develop operating procedures, and arrange for commissioning and implementation in a production environment. Conduct post-implementation reviews with users.
  • Maintain simple to complex systems or databases.  Maintain library files for software in production use.  Advise and assist users concerning the production use of systems, products, or databases. Implement and document enhancements and changes to meet new user needs. 
  • Analyze trouble reports and implement corrective actions. Resolve emergency problems under time constraints.  Identify latent problems and implement changes to eliminate or bypass them. Assist in the assignment of priorities to maintenance tasks. Prepare major written reports and prepare and sign correspondence dealing with technical issues. 
  • For simple to medium-complex projects, prepare correspondence on financial issues, commitment of resources, work schedules, and proposals.  Conduct or participate in planning and review meetings, involving technical staff and line management representing user departments and various information technology departments.  Prepare and review specifications, proposals, investigative reports, business case documents, design documents, maintenance documentation, operating instructions, and user manuals. 
  • Administer products, systems, or databases in production.  Monitor the effectiveness and efficiency of use of products, systems, or databases in production.  Effect, guide, or recommend corrective actions. 
  • Manage program libraries, database and file directories, and storage and resource utilization.  Perform password administration and monitor security violations.  Apply corrections to databases or files, which cannot be handled by normal update procedures.  Execute security procedures for integrity and recoverability, and monitor the integrity of the system or database.  Perform archiving procedures and recovery procedures. Identify, and effect the resolution of, problems which must be referred to other departments in the division,  eg, operating-system problems, or database-management-system malfunctions.  Generally perform these activities for complex products, systems, or databases.
  • Provide training and education for simple to complex products, systems, or databases.  Prepare user instructions in the form of written documentation (manuals and on-line user aids), and demonstrate usage.  Demonstrate the usage of proposed development end products by means of prototyping or simulation tools. 
  • Identify the training needs of user staff and information-technology staff.  Define training courses and formulate their content.  Prepare training materials.  Conduct classroom sessions.  Provide individualized instruction and act as are source person for self-instruction courses.  Carry out project management responsibilities. 
  • Act as team leader on projects requiring complex technical knowledge.  Assign work to staff assisting in the work and schedule their activities. Coordinate assigned project work activities including coordination with other departments.  Monitor the progress and costs of assigned work.  Recommend changes in resourcing. Maintain day-to-day contact with users to review progress. Prepare progress reports and conduct review meetings with users and line management.  Assist in preparing project estimates. Provide input for departmental budgeting processes and work-program planning.
  • Provide technical notes and guidelines on selection, acquisition, migration, usage and application of all but the most complex information technology products and related services. 
  • Provide product and product usage and application assistance and problem resolution services.
  • Assign work to staff assisting in the work and schedule their activities.  Provide guidance in techniques and methods of programming, design, and documentation.  Monitor the quality of work performed. 
  • Identify the training needs of staff and provide input to line supervisors for the preparation of training plans.  Refer human resource matters to supervisor for resolution.
  • Within the general context of the job responsibilities, make suggestions to supervisor on how to improve the division’s effectiveness and efficiency.
  • Perform other duties as required


  • Great time management skills and is able to manage multiple tasks at once.  This job requires a positive attitude in dealing with a number of time sensitive issues and ability to influence and incent others.
  • Excellent verbal and written communication skills;
  • Demonstrated ability to provide customer service;
  • Demonstrated ability to work in a team atmosphere;
  • Demonstrated ability to work well with all levels of staff;
  • Demonstrated ability to work independently;
  • Good organizational and planning skills
  • Demonstrated capacity/experience with needs identification, workshop facilitation and requirements gathering with various levels of client stakeholders with an eye towards development of various solution alternatives and the ability to make recommendations as to the strengths/weaknesses of the proposed options.
  • Manage many activities with critical timelines and negotiate with the various service lines and stakeholders the successful completion of the deliverables.
  • Self-motivated and a self-starter in this role.
  • Valid Security Clearance is required (or ability to obtain)



Posted on:

December 10, 2020

Experience level:

Experienced (Non Manager)

Education level:

Bachelor's Degree (±16 years)

Contract type:

Temporary (ca-en)