050277-Senior SACM Manager – Virtual

About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology and engineering  services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.  Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Visit us at https://www.capgemini.com/us-en/. People matter, results count.

Job Title: Global CMDB/SACM Lead

Location:  Virtual

Travel:    Up to 50%

Job Description:  Expert in areas such as governance, industry standards and implementations of Global SACM models. Champion the prescribed lifecycle process and procedures to ensure the registration, maintenance and control of the Configuration Management Database (CMDB) and ensures that the implemented process is followed to guarantee the integrity and accuracy of the data within
The Senior Service Asset & Configuration Manager oversees the entire Service Asset and Configuration Management (SACM) delivery for one or more accounts.  A leader in their area of expertise and are recognized as a subject matter expert in all aspects relating to ITIL Asset Management lifecycle.  Expert in related areas such as governance, industry standards and implementations of Global SACM models.  Will lead Asset Management remediations and / or troubleshooting teams either on request or proactively.  Will take ownership and leadership of Global SACM initiatives either on request or proactively.

What You Bring: 
Required: Demonstrated CMDB and SACM  expert level experience. 
• Expert in IT Asset Management process & operational delivery
• Expert in Configuration Management process & operational delivery
• Experienced with contract terms and conditions (T&C’s)
• Experienced with how vendor and contracts data must be related to each other and assets within a CMDB
• Proficient in the operations of software inventory and compliance including industry best practice
Desired: Extensive ServiceNow Platform experience; Client interaction experience; 8-10 years of outsourcing experience, bachelor's degree;  Experienced in the delivery of customer services to develop, maintain and improve the relationship with the client; Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided; Experience in a service line operational role providing infrastructure, application management or BPO/Customer Care services

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences. 





Posted on:

October 13, 2020

Experience level:


Education level:

Bachelor's Degree (±16 years)

Contract type: