049515-Senior Applications Consultant – SAP IS-U Customer Service

Title: SAP IS-U Customer Service Functional Consultant
Duration: 13 months
Location Client is Entergy in New Orleans; Due to covid-19 issues, location is remote or Houston SDC
Skills Needed At least 5 years’ experience in SAP FICA Module implementation and support with 2-3 Full Life Cycle implementations.
Responsible for aligning detailed customer service business processes and requirements to SAP IS-U CCS/CR&B Utilities solutions (tools & applications) 
Planning and designing / architecting projects as well as providing integration and solution delivery oversight. 
Will work with and lead deployment teams to ensure sound and leading practice design, end to end integration to support business processes and utility business objectives.
Experienced in deploying and leading team in the deployment of SAP IS-U ECC Customer Service functions in electric utilities.  
Experience and exposure to Hybris is a plus.
Up to date skills with regards to SAP front office direction and options for SAP IS-U CCS, SAP IS-U CR&B, SAP S/4HANA and SAP C4C.
Experience in leading and contributing to multi-component team(s) including, Customer Portal / IVR integration / as well as a dedicated front office team.
Hands on experience in designing BI reports related to various Customer Service processes.
Hands on experience with Front office integration to Customer Service Portal(s).
Good understanding on Integration to other SAP and Non-SAP systems
Good communication skills, works independently and at least 3 years of customer facing role.
SAP certification preferred
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.   Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.  


Applications Consultants have expertise in a specific technology environment.  They are responsible for software-specific design and realization, as well as testing, deployment and release management, or technical and functional application management of client-specific package based solutions (e.g. SAP, ORACLE).  These roles also require functional and methodological capabilities in testing and training.


Required Skills and Experience:


You are an expert in one or more business processes and technology practices and are accountable for translating a business case into a detailed technical design. Alternatively, you are responsible for operational and technical issues and translate technical blueprints into requirements and specifications. You may also be responsible for integration testing and user acceptance testing. You act as a stream lead, guiding team members by experience. You are seen as active member within technology communities.


• Qualification: Minimum 5 years experience, Bachelor’s Degree.

• Certification: SE level 1 and seeking level 2.

• Must have experience in Package Configuration.

• Should be proficient in Business Analysis, Business Knowledge, Testing, Architecture Knowledge, Technical Solution Design and Vendor Management.



Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.


This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.


Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law



About Capgemini   Capgemini is a global leader in consulting, digital transformation, technology and engineering  services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.     Visit us at www.capgemini.com. People matter, results count.   



Posted on:

August 27, 2020

Experience level:


Education level:

Bachelor's Degree (±16 years)

Contract type: