048971-Call Center /Customer Support Agent/ Rep

About
Capgemini:

 

A
global leader in consulting, technology services and digital transformation,
Capgemini is at the forefront of innovation to address the entire breadth of
clients� opportunities in the evolving world of cloud, digital and platforms.
Building on its strong 50 year heritage and deep industry-specific expertise,
Capgemini enables organizations to realize their business ambitions through an
array of services from strategy to operations. Capgemini is driven by the
conviction that the business value of technology comes from and through people.
It is a multicultural company of over 200,000 team members in more than 40
countries. The Group reported 2018 global revenues of EUR 13.2 billion.

  

Visit
us at www.capgemini.com.
People
matter, results count.

 

 

Role:: Call Center /Customer Support Agent/ Rep

Location:: El Paso, TX

Duration:: Full time

Job Duties and Responsibilities 

� Answer phones and respond to customer requests in a fast pace and dynamic environment

� Identify equipment�s and place customer orders in computer system. 

� Provide customers with service request and service information. 

� Transfer customer calls to appropriate departments / staff. 

� Identify, research, and resolve customer issues using the computer system. 

� Follow-up on customer inquiries not immediately resolved. 

� Complete call logs and reports. 

� Research on blocked or issues stuck in system. 

� Research identified observations from QA & Customer feedback payments. 

� Recognize, document and alert the supervisor of trends in customer calls. 

� Recommend process improvements. 

� Other duties as assigned. 

ADDITIONAL RESPONSIBILITIES 

� Provide on-the-job assistance for new employees. 

� Other duties as assigned

KNOWLEDGE AND SKILL REQUIREMENTS 

� Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent

� Must have at least 2 years of customer service experience

� Healthcare working experience preferred

� Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication.Skills and the ability to type 30 wpm. 

� Customer obsessed and engaging communicators who enjoy working directly with the customer and a team.

� Committed to owning customer issues from start to finish.

� Capable of shaping the customer experience and efficiently troubleshooting challenges across multiple channels.

Interested candidates send their resumes to harish.gotur@capgemini.com

Ref:

048971

Posted on:

July 20, 2020

Experience level:

Experienced (Non Manager)

Education level:

Bachelor's Degree (�16 years)

Contract type:

Regular