048707-Infrastructure Senior Delivery Manager – Customer Relationship Manager – Austin, TX

About Capgemini: 

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients� opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

 

About Infrastructure Services : 

The Cloud Infrastructure Services Global Business Line is Capgemini’s consulting and infrastructure build-and-run provisioning offering, and supports the group’s cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.  Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers. 

 

Visit us at www.capgemini.com. People matter, results count.

  

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. 

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

 

Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

The Customer Relationship Manager is a client facing role that involves building client relationships, identifying and developing opportunities, and provides advisory IT strategy and roadmap guidance.  The Customer Relationship Management capability facilitates a connection with Customers through a full understanding of their business objectives, demand, consumption and performance. The objective of the Customer Relationship Manager is to provide Customers with a high degree of service transparency to make the program a meaningful component within the customer’s overall IT operation.  The Customer Relationship Manager acts as point of contact, customer advocate, and liaison between representatives from customers and the service provider(s) regarding customer service issues, management issues, and escalated performance issues.  The Customer Relationship Manager will follow established processes and provide the primary interface to customers for required aspects of the engagement, from operations, projects, to demand planning. Additionally, the Customer Relationship Manager will reinforce delivery execution through the cross-functional platform, reports and dashboards, and appropriate delivery escalation.        
Required:

  •  Capable of interfacing directly at CIO level
  • Acts as stream lead on complex consulting engagements and is proficient at analyzing and assessing commercial benefits;
  • Experienced staff specializing in enterprise-wide infrastructure architecture, design and implementation;
  • Strong technologist and proven skills;
  • Strong client facing skills;
  • Self-starter and resilient.
  • Ability to develop a firm understanding of the customer�s business and IT objectives and requirements, customer portfolio of services, future technology direction and demand. 
  • Ability to develop and maintain effective customer relationships with the business and IT key contacts, including the customer leadership team to include customer CIO. 
  • Ability to coordinate and lead weekly, monthly, and/or quarterly customer meetings. 
  • Ability to successfully work directly with customers to ensure a positive experience and results from provided services, including acting as point of contact, customer advocate, and liaison between representatives from customers and multiple service provider(s) regarding customer service issues, management issues, and escalated performance issues. 

Desired:

  • Has led a minimum of one complex engagement either consulting or project and is able to present the Capgemini view;

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences. We strongly encourage women, veterans and active military service personnel to apply.
*LI-CV1

Ref:

048707

Posted on:

April 10, 2020

Experience level:

Manager

Education level:

Bachelor's Degree (�16 years)

Contract type:

Regular