047241-Service Centre Analyst 1 – Senior Service Desk Analyst

About Capgemini 
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients� opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion. About Infrastructure Services :The Cloud Infrastructure Services Global Business Line is Capgemini’s consulting and infrastructure build-and-run provisioning offering, and supports the group’s cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.  Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.   Visit us at www.capgemini.com. People matter, results count.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.


This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-lawDelivering the technical tasks within defined timescales and to standards agreed in relevant Service Level Agreements with client;� Meeting various other Quality KPIs like UAT First Time Pass, Zero Downtime etc, wherever applicable;� Strict adherence to standard technical processes/practices followed for the corresponding services;� Learning the technologies that are used for day-to-day delivery� Must be flexible and able to work well within a team environment;
Required: working experience of 1 to 2 years in the relevant technologies; Excellent interpersonal and communication skills (both Verbal and Written); Excellent attendance record;  Excellent knowledge of operating system like Windows XP or Windows7, Windows 8, Winndows 10, preferably MCP/MCTS certified or certified in relevant technologies.

Desired:Client focused in the delivery of service, with good client facing skills;  Experience of providing support in a similar professional organization; Should have an analytical and methodical approach to problem solving; Must be able to manage own workload and adhere required client procedures; Must be self-driven, objective and have the ability to use initiative and tenacity to resolve issues. 

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.




Posted on:

January 23, 2020

Experience level:

Experienced (Non Manager)

Education level:

Bachelor's Degree (�16 years)

Contract type:



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