047218-Senior Service Delivery Manager

About Capgemini

A global leader in consulting, technology
services and digital transformation, Capgemini is at the forefront of
innovation to address the entire breadth of clients� opportunities in the
evolving world of cloud, digital and platforms. Building on its strong 50-year
heritage and deep industry-specific expertise, Capgemini enables organizations
to realize their business ambitions through an array of services from strategy
to operations. Capgemini is driven by the conviction that the business value of
technology comes from and through people. It is a multicultural company of over
200,000 team members in more than 40 countries. The Group reported 2018 global
revenues of EUR 13.2 billion.

 

About Infrastructure Services :

The Cloud Infrastructure Services Global
Business Line is Capgemini’s consulting and infrastructure build-and-run
provisioning offering, and supports the group’s cloud-based services. As part
of the integrated cloud offering from Capgemini, Cloud Infrastructure Services
delivers a broad range of cloud services to build and support the hybrid cloud
estate by encompassing the leading public cloud players and leading private
cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services
helps clients virtualize and optimize their IT estates through infrastructure
outsourcing services such as data center, helpdesk, network support, and
service integration and service maintenance support.  Our other services
also include infrastructure transformation services-helping clients consolidate
and migrate entire workloads and data centers. 

Visit us at www.capgemini.com. People matter,
results count

Senior Service Delivery Manager 

�10+
years of IT Infrastructure outsourcing experience, bachelor’s degree;

� Extensive
experience in the delivery of customer services to develop, maintain and
improve the relationship with the client;

� Experience
in a wide variety of information technology fields to fully understand the
details of the services that can be provided specifically as it pertains to
ITIL Process, IPC, Event Management & MIMs;

� Experience
in a service line operational role providing Infrastructure or application
management services;

� Detailed
understanding of the various service level agreements and the performance
measures required to manage Capgemini’s responsibilities, obligations and the
relationship with the clients;

� Excellent
customer relations skills to understand client concerns and requirements;

� Be
able to assume overall control of and resolve complex customer issues;

� Experience
in project and program management;

� Expert
knowledge in all areas of data centre management and delivery in an outsourcing
environment;

� Excellent understanding of
financial management in an outsourcing environment.

 

Location � Toronto Ontario (Down Town Toronto)

Capgemini is an Equal Opportunity Employer encouraging
diversity in the workplace. All qualified applicants will receive consideration
for employment without regard to race, national origin, gender
identity/expression, age, religion, disability, sexual orientation, genetics,
veteran status, marital status or any other characteristic protected by law.

 

This is a general description of the Duties,
Responsibilities and Qualifications required for this position. Physical,
mental, sensory or environmental demands may be referenced in an attempt to
communicate the manner in which this position traditionally is performed.
Whenever necessary to provide individuals with disabilities an equal employment
opportunity, Capgemini will consider reasonable accommodations that might
involve varying job requirements and/or changing the way this job is performed,
provided that such accommodations do not pose an undue hardship.

 

Click the following link for more information on your rights
as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

 

Applicants for employment in the US must have valid work
authorization that does not now and/or will not in the future require
sponsorship of a visa for employment authorization in the US by Capgemini.

 

Ref:

047218

Posted on:

January 2, 2020

Experience level:

Manager

Education level:

Associate's Degree/College Diploma (�13 years)

Contract type:

Regular

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