047133-Agency Relationship Manager – Atlanta, GA

 About Capgemini:

 

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients� opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

 

About Infrastructure Services :

 

The Cloud Infrastructure Services Global Business Line is Capgemini’s consulting and infrastructure build-and-run provisioning offering, and supports the group’s cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.  Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers. 

 

Visit us at www.capgemini.com. People matter, results count.

 

 

  

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

 

 

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

 

 

 

Click the following link for more information on your rights as an Applicant –http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

 

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

 

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

The role is responsible for managing the key relationships in the State of Georgia�s Agencies under the management of Capgemini�s Agency Relationship Management Director. This role�s priorities are:

�             To manage the relationships of one or more State Agencies.

�             Serve as an advocate for Georgia Technology Authority�s (GTA) customer agencies.

Key Responsibilities

�             Lead, direct, validate, plan, and execute the portfolio of Service Integration (SI) services.

�             Escalate issues as appropriate and resolve items at the lowest level possible.

�             Participate in applicable governance meetings

�             Hold a direct relationship with State Agencies, including conducting weekly, bi-weekly or monthly operations meetings  covering project and RG/SSR status reporting, review/resolution of Agency operational issues, upcoming initiatives involving agency action, reporting reviews, and dissemination of information regarding vendor changes.

�             Proactively address client change readiness, enabling collaboration of Service Tower Providers (STPs) and client teams to effect change and working with the State Agencies to integrate program change with client Agency schedules and portfolios.

�             Execute customer satisfaction reports and improvement plans.

�             Coordinate issue management including escalation of Issues with the client and coordination with governance boards.

The overall objective of the Agency Relationship Manager is for managing the key relationships in the State of Georgia�s Agencies. The Agency Relationship Manager will manage and build the direct relationships between the Multi-Service Integrator (MSI), the Agencies, and the supporting role of the Service Tower Providers.

 

The Agency Relationship Manager (ARM) will have full understanding of services, a firm understanding of the agencies business goals, objectives, and IT needs and know how to get work done within the State program 

 

 

 

 

3-6 years experience working in an Account Manager/Relationship Manager role  

�             Experienced IT manager with a proven track record in outsourcing environment

�        Bachelor�s degree

�        Experience delivery of customer services to Client requirements and satisfaction

�        Working knowledge of Service Level Agreements

�        Proven track record of successful project implementations

�        Ability to balance customer satisfaction / demands to maintain customer satisfaction with the level of support the customer has contracted with Capgemini

�        Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided

�        Excellent negotiation skills

�        Excellent customer relations skills to understand client/client representatives concerns and requirements

�        Must be local to Atlanta, GA

–         Experience working with C-level executives

 

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

 

Ref:

047133

Posted on:

January 6, 2020

Experience level:

Manager

Education level:

Bachelor's Degree (�16 years)

Contract type:

Regular

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