046989-Application Support Systems Analyst

About Capgemini:


A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients� opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.


Visit us at www.capgemini.com. People matter, results count.




Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.



This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.




Click the following link for more information on your rights as an Applicant –http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

� Large scale initiative with client to modify their data platforms

� Need to stand up a service desk in idle (standard for defining IT support systems)

� Key process or discipline areas (release/change management)

This service desk will become the focal point of this process

� Problem management and incident management occurs when there is an outage or problem with computer system

� Delivery platform is delivering incident management to restore services as quickly as possible

� Incident Management: Getting a ticket, handing it off to the proper individuals

� Problem management: A lot of customers having this problem, developing root cause

� Gather problems from relevant stake holders, identify software, and implement this in conjunction with IT partners

� The conclusion of this work will be handing this to someone who is handing this on a day to day basis. This is

� Need someone who can organize this work, execute this with minimal involvement and engagement.


� Put an outline or frame work in terms of timing together (ex: talking to relevant stakeholders to see what they are looking for, what needs to be completed when, understanding what IT will take on and what this service desk will take one, framing out system solutions and framing out procurement, and framing out the definition work for idle).

� What are the key reports we are going to use

� System comes in and then we implement


***Please indicate the candidate’s responses on the top f their resume when submitting the candidate***

� Do candidates have Idle Certification?

� Do candidates have any experience establishing service desks?

� What systems have you used to manage incident problem?

***Please indicate the candidate’s responses on the top for their resume when submitting the candidate***


� Project management experience to plan the work to stand up the service desk

� Bachelor�s Degree

� 1-2 years of experience implementing a service desk is high value

� If candidates have 2-4 years of experience working in Idle process leadership this would be secondary choice (ex: incident or problem management experience in Idle) In this instance the manager would be curious on their ability to articulate how this is preparing them to take on standing up a service desk.

Software Engineers perform requirements analysis.  They then design, develop or maintain the physical application (components) or the application environment, based on the Software Architecture (models and principles). Activities include coding, integrating, implementing, installing or changing frameworks and standard components, or technical and functional application management. A Software Engineer also develops languages, methods, frameworks and tools, and/or undertakes activities in support of server-based databases in development, test and production environments.



Required Skills and Experience:



You are an experienced Software Engineer. You have received training and mastered at least one technology environment. You are good at elaborating technology areas and have an ability to position them within the scope of an overall project. You are a member of at least one community.



� Qualification: 2 � 5 (1 year min relevant experience in the role)years experience, Bachelor�s Degree.

� Certification: Should have or seeking SE Level 1.
� Should have progressing knowledge in Business Analysis, Business Knowledge, Software Engineering, Testing, Data Management, Architecture Knowledge and Technical Solution Design.



Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.



Posted on:

December 11, 2019

Experience level:

Experienced (Non Manager)

Education level:

Bachelor's Degree (�16 years)

Contract type:



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