046917-Call Center Rep/ CSR

 

About Capgemini

 

 

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients� opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

 

 

 

Visit us at www.capgemini.com. People matter, results count.

 

 

 

Will be responsible to provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing and adjusting claims � consistently meet established productivity, schedule adherence and quality standards.

Productivity Management:

� Should be able to meet daily task handling through various form & medium of communication, written and/or verbal, phone, email, chat, web forms, and social communications, as well as self-service support sites. 

� S/he should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA�s. 

� S/he should ensure accuracy in the reports submitted. 

� Demonstrate analytical capabilities while performing tasks. 

� Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating.

Process Management: 

� Maintain performance and deliver as per the process metrics and should be able to work and deliver under pressure and contribute towards process improvement in the projects. 

Customer Management:

S/he will be the primary point of contact between a business and its customers and should have a customer centric approach.

Specialized/Practical Knowledge

� Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.

� Fresher or up to 6 months of experience in health care industry.

� Exposure to business domain is an added advantage.

� Should have typing speed of up to 25-40 WPM without errors.

� Excellent grasping powers able to understand the various processes.

� Team player with excellent verbal and written communication skill.

� Should have working knowledge of Microsoft Office skills (excel in particular).

� Willing to work in 24/7 environment and sign a service agreement as per company norms.

Ability to work in flexible work schedule, including holidays & weekends.

KNOWLEDGE, SKILLS AND ABILITIES

� Should be committed and focused to succeed under challenging work environment

� Should be able to adapt with the changes in the processes and updates in a dynamic process.

� Strong numerical skills and a positive “Can do” attitude combined with strong attention to detail and an awareness of current market issues.

� Should take up necessary trainings to enhance one’s skills and demonstrate interest in learning about self.

� Should ensure there are no competency gaps in the current role through on the job training, mentoring or external trainings.

� Should develop skills in specific technology area / domain through certification

S/he should seek feedback on one�s performance and uses that feedback to grow

� Open for working in high pressure environment.

All prospective employees must pass a thorough background check prior to joining and reference checks prior to offer.

� Customer Service Associate/Customer Care Representative

� Analyst

 Entry level Agent

 

Interested candidates send resumes to harish.gotur@capgemini.com

 

Ref:

046917

Posted on:

December 9, 2019

Experience level:

Experienced (Non Manager)

Education level:

Bachelor's Degree (�16 years)

Contract type:

Regular

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