A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients� opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.
About Infrastructure Services :
The Cloud Infrastructure Services Global Business Line is Capgemini’s consulting and infrastructure build-and-run provisioning offering, and supports the group’s cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.
Visit us at www.capgemini.com. People matter, results count.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant –http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
� Strong proven operational experience in routing and switching in a complex data center environment
� Experience on Cisco (Catalyst/Nexus) Routers, Switch, VPN, firewall, proxy and load balancer BAU support
� Experience on administrating & supporting Load Balancers (Cisco Netscaler)
� Network Design and Implementation � Design and manage the rollout of critical network infrastructure (Cisco) to support the various infra component�s (LAN/WAN), but not limited to, physical and virtual servers, middleware, storage systems, database, virtualization/cloud delivery models etc.
� Evaluate Network architectures and technologies, LLD and HLD
� Strong proven operational experience in network operations � including incident, change and problem management
� Engage with management, user groups, and project stakeholders to understand the requirements.
� Troubleshoot technically complex issues in the network environment and resolve them in minimal time
� Understand the business objectives, needs and requirements, translate them into technical requirements.
� Mentor and Groom network technology team members
� Perform Capacity planning
� Evaluate and recommend technologies and available vendor offerings for various business requirements.
� Gather capacity and performance information�s and translate them to new design and upgrade/enhancement.
� Participate as a key member on architecture related discussions to ensure technology decisions are aligning to data center business needs.
� Certifications: CCNP, CCIE, CCSA, CCSE are preferred
� Ability to interact with various levels of management, customers. This includes possessing a level of professionalism and business maturity
� Ability to collaborate with various team, share relevant information, seek to convince others, know how to listen effectively and promote a team spirit
� Creativity, problem solving and analytical skills to effectively translate technical issues into key activities and develop new methods and approaches to satisfy requirements
Manages researching, developing, innovating and delivering effective and consistent solutions to support the infrastructure systems ensuring the application of current and emerging technologies. Day to Day responsibilities:
� Technical and people management of technology domain. Should have 80% technical and 20% people management skills;
� This person will be the SME (Subject Matter Expert) for the respective technical domain and staffing of resources in her/his domain;
� Responsible for preparing Task Sheets/Checklist, Induction Manual, Guidelines and Standards. Generate MIS (Performance , ticket analysis) reports on periodic basis;
� Responsible for evaluating existing Technical Architecture and Design and Proposing Improvements. Technical root cause analysis;
� Execution of identified skills gap for the team members. Focus on cross trainings of resources within domain;
� Lead customer / front office meetings for technical and SLA related discussions; ; Participate in MIRT and Outages as applicable;
� Complete ownership of SLAs for respective towers; Ownership of quality processes implementation, adherence and Audits for the domain;
� Succession planning, annual appraisals of team members;
� Support virtualized and Physical Systems Author IT policies, guidelines, standards and procedures for business continuity, disaster recovery, high availability, systems security and systems management in a multiple production data center environment;
� Disaster Recovery Officer to facilitate smooth operations and act as a point of contact and escalation in the event of an actual Disaster; Lead the development of audit and security programs to expose existing security stance and produce repeatable processes;
� Development of Network Install Manager configurations to support an enterprise concept of support;
� May Lead a Systems center of Excellence panel to support IT and Enterprise Goals and provide forward looking process and designs to enhance systems and IT performance as a whole and present recommendations back to Leadership;
� Architect and implementation of virtualization methodologies. Develop automation around these methodologies;
� Develop a Configuration Management Database to give access to configuration data; Smart Grid implementation, installation and administration on systems;
� Change Management utilizing BMC Remedy and Tivoli Service Desk. Maintained ITIL centric infrastructure to facilitate SAS70, SOX and FDA regulatory compliance;
� Perform Security assessments of systems and system hardening of internal and DMZ systems;
� Provide Architectural Design support to multiple clients projects and to international business pursuits; Provide international security audit and forensic response for clients;
� Lead a team of 5-15 Admin which are a mix of Employee and Contractor; Responsible to Architect projects when needed and for OS Architecture questions. � Qualification: Engineering or equivalent degree; Relevant working experience of 10-12 years in Infrastructure Management
� Must have experience in Technology Solution Design