046848-Data Center Hands and Feet Support

Role: Data Center Hands and Feet Support

� Individual will be responsible for
Server, Network & Unified Communication devices installed in the Datacenter

� Excellent Hands-on Experience in
supporting various Hardware which are part of Server, Network and Communication
services.

� Should have worked in supporting
following Hardware from a Hands & Feet support perspective.

� Telecom (Voice & Video, Wireless
Handsets) o Network (Router, Switch, Firewall etc) o Server and Storage (EMC
NetApp etc)

� Break-Fix and IMAC day-to-day support for
all Infrastructure devices (Network, Communication and Server)

� Perform all Adds/Change/Remove and
installations following an Approved Service Request or RFC/task, including
Server/Network/Unified Communication Device refreshes. – Unpack the
Server/Network/Unified Communication Device and visually inspect for damage if
any and report back to requester

� Install the Server/Network/Unified
Communication Device (e.g., rack mount or ceiling mount, connect power, cable)

� Assist Support (Server/Network/UC) groups
if there is any support needed from Hands & Perspective which cannot be
done remotely ? Overall responsible for Data Closet/Computer room to provide
support to support group or any 3rd party vendor need access to Data
Closet/Computer room .

� Cable Management (Patching, Labelling and
troubleshooting) o Data Closet/Computer Room Quality and Cleanliness

� Co-Ordination with
3rd Party for Data Closet/Computer room environment o Cooling o Power o
Lighting o Space management o Power management Qualification: ? At least 3-4
years of Strong Hands-on experience ? Able to demonstrate Good Communication
and Customer Handling Skills.

Normal
0

false
false
false

EN-US
X-NONE
X-NONE

/* Style Definitions */
table.MsoNormalTable
{mso-style-name:”Table Normal”;
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:””;
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin-top:0in;
mso-para-margin-right:0in;
mso-para-margin-bottom:8.0pt;
mso-para-margin-left:0in;
line-height:107%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:”Calibri”,sans-serif;
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:”Times New Roman”;
mso-bidi-theme-font:minor-bidi;}

Role: Data Center Hands and Feet Support

� Individual will be responsible for Server, Network & Unified Communication devices installed in the Datacenter

� Excellent Hands-on Experience in supporting various Hardware which are part of Server, Network and Communication services.

� Should have worked in supporting following Hardware from a Hands & Feet support perspective.

� Telecom (Voice & Video, Wireless Handsets) o Network (Router, Switch, Firewall etc) o Server and Storage (EMC NetApp etc)

� Break-Fix and IMAC day-to-day support for all Infrastructure devices (Network, Communication and Server)

� Perform all Adds/Change/Remove and installations following an Approved Service Request or RFC/task, including Server/Network/Unified Communication Device refreshes. – Unpack the Server/Network/Unified Communication Device and visually inspect for damage if any and report back to requester

� Install the Server/Network/Unified Communication Device (e.g., rack mount or ceiling mount, connect power, cable)

� Assist Support (Server/Network/UC) groups if there is any support needed from Hands & Perspective which cannot be done remotely ? Overall responsible for Data Closet/Computer room to provide support to support group or any 3rd party vendor need access to Data Closet/Computer room .

� Cable Management (Patching, Labelling and troubleshooting) o Data Closet/Computer Room Quality and Cleanliness

 

� Co-Ordination with 3rd Party for Data Closet/Computer room environment o Cooling o Power o Lighting o Space management o Power management Qualification: ? At least 3-4 years of Strong Hands-on experience ? Able to demonstrate Good Communication and Customer Handling Skills.

The Operator 2 monitors and supervises the IT system peripherals and operations of client�s IT layout; following a standardized process consisting of explicit.
  Day to Day responsibilities:
L1 functions
� Responsible for Alert Monitoring and Event Monitoring;
� Alert to ticket creating and ticket dispatching (q management);
� Responsible for timely escalation of ticket to appropriate level;
� Call outs;
� Responsible for notifying Incident Management in the event of ticket flood situation;
� Providing inputs to problem management;
� Responsible for incident resolution within SLA / OLA;
� Responsible for timely escalation of ticket to appropriate level;
� Responsible for delivering Productivity improvement and Incident / Event reduction;
� Responsible for shift management;
� Responsible for keeping stations organized and optimally utilized;
� Responsible for skill enhancement of team;
� Responsible for notifying Incident Management in the event of ticket flood situation;     L1.5/L2 function
� Responsible for incident resolution (auto generated and user generated tickets within SLA / OLA;
� Responsible for timely escalation of ticket to appropriate level;
� Responsible for delivering Productivity improvement and Incident / Event reduction;
� Responsible for keeping stations organized and optimally utilized;
� Responsible for skill enhancement of team;
� Responsible for notifying Incident Management in the event of ticket flood situation;
� Responsible for Production support activities including patching, provisioning.     � Qualification: Engineering  Diploma / Degree  or  Non-engineering College Degree.
� Should have progressing skills in Technical Process Expertise
� Should have baseline skills in Problem Diagnosis & Solution  

 Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

   

Ref:

046848

Posted on:

December 5, 2019

Experience level:

Experienced (Non Manager)

Education level:

Bachelor's Degree (�16 years)

Contract type:

Regular

cookies.

By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.

Close

Close cookie information