A global leader in
consulting, technology services and digital transformation, Capgemini is at the
forefront of innovation to address the entire breadth of clients� opportunities
in the evolving world of cloud, digital and platforms. Building on its strong
50 year heritage and deep industry-specific expertise, Capgemini enables
organizations to realize their business ambitions through an array of services
from strategy to operations. Capgemini is driven by the conviction that the
business value of technology comes from and through people. It is a
multicultural company of over 200,000 team members in more than 40 countries.
The Group reported 2018 global revenues of EUR 13.2 billion.
The Cloud Infrastructure
Services Global Business Line is Capgemini’s consulting and infrastructure
build-and-run provisioning offering, and supports the group’s cloud-based
services. As part of the integrated cloud offering from Capgemini, Cloud
Infrastructure Services delivers a broad range of cloud services to build and
support the hybrid cloud estate by encompassing the leading public cloud
players and leading private cloud technologies. With EUR 1.5 billion annual
revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates
through infrastructure outsourcing services such as data center, helpdesk,
network support, and service integration and service maintenance support.
Our other services also include infrastructure transformation services-helping
clients consolidate and migrate entire workloads and data centers.
Visit us at www.capgemini.com. People matter, results count.
Capgemini is an Equal
Opportunity Employer encouraging diversity in the workplace. All qualified
applicants will receive consideration for employment without regard to race,
national origin, gender identity/expression, age, religion, disability, sexual
orientation, genetics, veteran status, marital status or any other
characteristic protected by law.
This is a general description of the Duties, Responsibilities and
Qualifications required for this position. Physical, mental, sensory or
environmental demands may be referenced in an attempt to communicate the manner
in which this position traditionally is performed. Whenever necessary to
provide individuals with disabilities an equal employment opportunity,
Capgemini will consider reasonable accommodations that might involve varying
job requirements and/or changing the way this job is performed, provided that
such accommodations do not pose an undue hardship.
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for more information on your rights as an Applicant -http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Job Profile SummaryProvide senior level Tier 3 technical support and engineering for complex projects and to ensure reliable operation of the production environment. To monitor, troubleshoot, and install software/tools operating on one or more systems. To plan and coordinate enterprise-wide IT infrastructure projects. To develop technical standards and documentation.
The successful candidate will provide senior level Tier 3 Windows technical support and engineering to ensure the reliable build and operation of the production environment. They will have the opportunity to support major GTO initiatives in collaboration with the other Platform, Infrastructure, Security, and Network teams. They will be proactive in identifying opportunities for improvement, particularly in the area of automation. The candidate will be knowledgeable and forward thinking in order to support the organization�s goal of risk avoidance and resilience.
DUTIES AND RESPONSIBILITIES:1. Provides senior level Tier 3 technical infrastructure support services for issues elevated from the Support Center and other Technical Services groups. Ensures reliable operation of production. Diagnoses and troubleshoots availability interruptions and other production issues.2. Plans and coordinates enterprise-wide infrastructure projects with other IT and client teams. Communicates with teams to keep them apprised of status and issues. Contacts vendors to resolve technical issues.3. Tests, installs, and migrates software, patches, upgrades, applications, and/or hardware. 4. Develops technical standards. Tests and evaluates IT vendor products.5. Writes documentation, including project plans, installation procedures, and troubleshooting tips. Creates diagrams, including technical topology.6. Maintains, monitors, and tunes Production system and applications performance. Debugs source code and performance problems and/or provides debugging assistance to developers. Identifies opportunities to improve system and applications performance (e.g., automating manual system tasks). 7. Trains and mentors staff. Resolves complex issues elevated from staff with less experience. 8. Adds, updates, and closes IT Problem Management database records. Researches and resolves complex issues, and reviews related technology records to mitigate impact on assigned system.9. Reviews numerous IT knowledge repositories to update technical knowledge.10. Learns and understands client area business functions and requirements. Has the ability to determine the appropriate technical tool to address the client’s business needs.11. Thoroughly understands and complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Thoroughly understands and complies with Information Security policies and procedures, and verifies deliverables meet Information Security and VSA requirements. 12. Participates in special projects and performs other duties as assigned.
Required:KEY RESPONSIBLITIES INCLUDE:� Managing infrastructure incidents to resolution within the required OLA.� Processing infrastructure requests for service within the SLA.� Establishes and ensures standards compliance, Corporate security, policy/procedures� Exploring the use of new technologies to improve the service the team offers.� Evaluates the organization’s existing infrastructure technology and researches and analyzes trends.� Develops detailed project plans and tracks project progress.� Implements changes to the infrastructure technology that enhance its reliability and efficiency.� On call rotation required, some nights and weekend work may be required based upon business needs.
Desired:QUALIFICATIONS:� Undergraduate degree in a related field or the equivalent combination of training and experience.� Five years’ experience in technical specialty, including one to two years’ hardware/software configuration and troubleshooting experience.� Strong analytical and problem solving skills.� Strong written and oral communication skills.� Advanced knowledge of the following product support practices and concepts: o Windows system build design and administrationo Windows scripting languages (e.g. Powershell, Windows Scripting Host, Batch files)o Management of Active Directory and Group Policieso PKI and MS Certificate Authority experienceo DR strategies is a pluso Full project delivery life cycleo IT service level agreementso Performance monitoring, tuning, and debugging o Software and peripheral installationo Network protocols (e.g., TCP/IP and ACCP)o Process/product testing and verification � Advanced knowledge of one or more IT platforms or products: o Windows 2012, 2016, and 2019o Active Directory 2012o Powershell DSCo Windows Admin Centero Microsoft System Center Suite (SSCM, SCOM, Orchestrator)o VMWare/vSphere
SPECIAL FACTORS:1. Off hours support
Involves researching, developing, innovating and delivering effective and consistent solutions to support the infrastructure systems ensuring the application of current and emerging technologies. Day to Day responsibilities:
� System Monitoring;
� Installation Services and Management;
� OS administration; User Administration;
� Application Software support;
� Facilities Management;
� Security Services; Back-up Services;
� Hardware services/management;
� Documentation/Regulatory requirements;
� Remotely managed servers overseas, including
o System Monitoring;
o OS administration; User administration;
o Application Software support;
o Security Management;
o Back-up Services (monitoring only);
o Hardware Services (advisory).
� Developing and implementing service improvements;
� Attending with Active ownership of DR rehearsals;
� Monthly Reporting;
� Designing and implementing Ad-hoc project work requests; On-call cover and out of hours support. � Qualification: 3 � 7 (2 years min relevant experience in the role)years of experience;Engineering or equivalent degree� Should be proficient in Technology Solution Design
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.