046663-Customer Service Associate

 

About Capgemini

 

 

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients� opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

 

 

 

Visit us at www.capgemini.com. People matter, results count.

  

 

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

 

 

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

 

 

 

Click the following link for more information on your rights as an Applicant –http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Will be responsible to provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing and adjusting claims � consistently meet established productivity, schedule adherence and quality standards.
Productivity Management:� Should be able to meet daily task handling through various form & medium of communication, written and/or verbal, phone, email, chat, web forms, and social communications, as well as self-service support sites. � S/he should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA�s. � S/he should ensure accuracy in the reports submitted. � Demonstrate analytical capabilities while performing tasks. � Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating.
Process Management: � Maintain performance and deliver as per the process metrics and should be able to work and deliver under pressure and contribute towards process improvement in the projects. 
Customer Management:S/he will be the primary point of contact between a business and its customers and should have a customer centric approach.

Specialized/Practical Knowledge
� Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.� Fresher or up to 6 months of experience in health care industry.� Exposure to business domain is an added advantage.� Should have typing speed of up to 25-40 WPM without errors.� Excellent grasping powers able to understand the various processes.� Team player with excellent verbal and written communication skill.� Should have working knowledge of Microsoft Office skills (excel in particular).� Willing to work in 24/7 environment and sign a service agreement as per company norms.Ability to work in flexible work schedule, including holidays & weekends.
KNOWLEDGE, SKILLS AND ABILITIES
� Should be committed and focused to succeed under challenging work environment� Should be able to adapt with the changes in the processes and updates in a dynamic process.� Strong numerical skills and a positive “Can do” attitude combined with strong attention to detail and an awareness of current market issues.� Should take up necessary trainings to enhance one’s skills and demonstrate interest in learning about self.� Should ensure there are no competency gaps in the current role through on the job training, mentoring or external trainings.� Should develop skills in specific technology area / domain through certificationS/he should seek feedback on one�s performance and uses that feedback to grow

� Open for working in high pressure environment.All prospective employees must pass a thorough background check prior to joining and reference checks prior to offer.
� Customer Service Associate/Customer Care Representative�  Analyst Entry level Agent
 
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

Ref:

046663

Posted on:

November 22, 2019

Experience level:

Experienced (Non Manager)

Education level:

Bachelor's Degree (�16 years)

Contract type:

Regular

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