046337-VP – Service Delivery Management Lead CIoud Infrastructure Services


Within Capgemini, the Cloud Infrastructure Services (CIS) Global
Business Line (GBL)
provides leading solutions to large global customers
through an integrated global sales and delivery model. We are a global team of
committed professionals who advise, transform and run client IT services.
We help organizations meet their business goals by transforming and
managing their IT infrastructure landscape � leveraging innovations
notably in automation and the cloud.


The focus of your role within
Capgemini, what you do:

In order to drive
the growth agenda in CIS, we are looking to expand our team.

The Service Delivery Management (SDM) Leader covers the overall
management of ongoing services to clients for a portfolio of accounts. This
includes all service support and service management processes (in line with
ITIL/ASL definitions), plus others which are required for specific engagements.
You ensure that the service to the client meets contractual requirements and
service level agreements (SLAs). Based on service delivery realization and
deviation, the SDM agrees on service improvements together with the client. The
SDM capability includes the roles of Service Delivery Manager, Service
Management Consultant, Service Coordinator, Service Administrator plus Change,
Incident and Problem Managers; your role therefore covers resources responsible
for tasks from logging & progressing problems & incidents to managing
the quality and commercial success of a service to a client.


Quantifiable Measures for success include:

  • Revenue

  • Contribution

  • Forecasting

  • SLA

  • Customer

  • Employee
    Retention and Growth


    You operate in difficult, complex or political environments taking full
    responsibility for outcomes. You represent and promote the Group internally and
    externally. You develop strategic partnerships and strong relationships with
    internal and external clients and maximize benefit for all the parties. You
    generate creative and innovative perspectives using visionary application of
    technology and constantly look for improvement. You lead and build effective
    teams to meet business objectives and changing market requirements. You will
    also be visible in the market, interacting with clients daily while
    demonstrating leadership and serving as a role model to the account teams.


What we offer:

Your career matters to you and is
important to us too. Because your goals and needs are constantly evolving, we
offer visibility, leeway and support to help you grow and progress in your
career. This approach builds notably on our comprehensive competency framework, our personal development, training
and career management programs
, and our University innovative and business-focused learning curriculums.



Visit us at www.capgemini.com. People matter, results count.

As a part of the Technology Services Group, the Vice President will be responsible for selling and managing the delivery of large consulting engagements; owning business and account development activities; providing project management leadership; developing capabilities; new business development and contributing to the overall development of the practice.  The Vice President will analyze business issues and challenges across the engagement and work with the client to resolve issues and identify opportunities. The Vice President will develop business cases to support proposed change models and quantify business benefits. The Vice President will have demonstrated ability to lead and motivate large engagements and be able to mentor, develop and coach team members. The Vice President will carry specific yearly managed revenue and sales targets.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.



Click the following link for more information on your rights as an Applicant : http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law




Posted on:

October 30, 2019

Experience level:


Education level:

Bachelor's Degree (�16 years)

Contract type:



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