045628-Desktop Consultant – Charleston, SC

About Capgemini

 

 

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients� opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

 

 

 

Visit us at www.capgemini.com. People matter, results count. 

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

 

 

 

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

 

 

 

Click the following link for more information on your rights as an Applicant –http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law  

 

Job Title: Deskside Support (Office Support, Factory Support OR Executive Support)
Location: Charleston, SC, Sunnyvale, CA AND Rockleigh, NJ Must be local to one of these locations.
Travel: <10%
Job Description:
Delivering the technical tasks within defined timescales and to standards agreed in relevant Service Level Agreements with client
Meeting various other Quality KPIs like UAT First Time Pass, Zero Downtime etc, wherever applicable;
Participating in various client meetings for strategy making, providing inputs wherever applicable;
Active involvement in Project work, should be able to outline the project plan and implement it further;
Initiate and align all the standard processes in the corresponding service to adhere to ITIL standards and implement best practices;
Perform peer-reviews for the team-members to ensure the quality deliverable;
Should have excellent client facing skills and understand the client requirement, presentation and documentation skills;
Perform Technical Interview (level1) and mentor the new starters and junior team members;
improve the processes to make it cost-effective (in terms of efforts);
Adapt upcoming technologies that could be used going forward for day-to-day delivery (as per the latest trends) and building capabilities on these within the team.?

What You Bring:
Technical �
Graduate in IT (preferably) with additional technical certifications in relevant area;
Thorough working experience of 5 to 7 years in the relevent technologies;
Well versed with ITIL processes, should have practiced consistently in the relevant services;
Personal �
Excellent interpersonal and (assertive) communication skills (both Verbal and Written);
Client focused in the delivery of service, with good client facing skills;
Experience of providing support in a similar professional organization;
Must be able to manage own/team�s workload and adhere required client procedures;
Must have an analytical and methodical approach to problem solving;
Must be self-driven, objective and have the ability to use initiative and tenacity to resolve issues;
Must be flexible and able to work well within a team environment;
Adequate leadership skills, and be able to mentor/influence junior members to follow standard processes;
Adapt upcoming technologies as per trend.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences. We strongly encourage women, veterans and active military service personnel to apply.
*LI-CV1

Ref:

045628

Posted on:

September 11, 2019

Experience level:

Experienced (Non Manager)

Education level:

Bachelor's Degree (�16 years)

Contract type:

Regular

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