A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients� opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.
About Infrastructure Services :
The Cloud Infrastructure Services Global Business Line is Capgemini’s consulting and infrastructure build-and-run provisioning offering, and supports the group’s cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.
Visit us at www.capgemini.com. People matter, results count.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant –http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
� Be part of Global network support team supporting health and compliance of Technology Infrastructure systems including but not limited to Router / Switch and N/W Voice support
� Ensuring critical issues are attended in a timely manner and escalated when appropriate
� Prioritizing tasks and adhering to Service Level Targets
� Contribute in Root Cause Analysis�s
Work in Network Resolution Team � NOC which will monitor, Level 1 and 2 issues Globally.
� Work with other technology teams globally to resolve issues impacting business
� Raise Incident Notifications and work on Restoration of services
� Proactive monitoring of environment
� Closely work with Provisioning and Engineering teams
� Experience with SNMP monitoring tools such as EMC SMARTS
� Knowledge of networking technologies, topologies, and protocols. (TCP/IP, BGP, OSPF & RIP, SNMP, Multicast, VSS, STP, HSRP, Carrier Circuits, WAN switching).
� Understanding of internetworking technologies and tools, including TCP/IP, netflow, access-control lists, policy routing, firewalls, peering, and DNS.
� Experience with Quality of Service in various data network implementations.
� Experience with the management, and implementation of networks
� Plan/Execute all technical aspects of voice infrastructure upgrades, installations and enhancements.
� Maintain accurate records of changes, incidents, projects and as-built documentation.
� Work actively with team members and voice operations management to improve team efficiency and efficacy.
� Assess risk associated with voice platform issues and respond/communicate in a timely manner.
� Experience with Cisco Call Manager, Call Center, Voice Recording (Cybertech, Verint), Audio Conferencing (Avaya), Unity Voice mail systems, Trader Voice platforms (IPC, BT, Unigy, ISR/Hoots) is preferred.
� Ability to lead and oversee technical aspects of deploying new voice infrastructure or executing platform upgrades/enhancements in an enterprise environment.
� Prior experience maintaining high service levels in an high availability environment.
� Prior experience executing and validating changes in a production environment.
� Strong analytical and problem solving skills.
� Excellent verbal and written communication skills.
� Experience working in a team-oriented, collaborative environment
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.