045252-Senior SACM Manager / Senior IT Asset Manager – Miami, FL

About Capgemini A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients� opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion. About Infrastructure Services :The Cloud Infrastructure Services Global Business Line is Capgemini’s consulting and infrastructure build-and-run provisioning offering, and supports the group’s cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.  Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.   Visit us at www.capgemini.com. People matter, results count.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

 

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

  Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

 

Job Title: IT Asset / SACM Manager  (This is a Manager level role)

Location: Miami, FL

Travel: Minimal

Job Description:
The Senior Service Asset & Configuration Manager oversees the entire Service Asset and Configuration Management (SACM) delivery for one or more accounts including hardware and software asset management; They are a leader in their area of expertise and are recognized as a subject matter expert in all aspects relating to ITIL Asset Management lifecycle. They are experts in related areas such as governance, industry standards and implementations of Global SACM models. They follow and champions the prescribed lifecycle process and procedures to ensure the registration, maintenance and control of the Configuration Management Database (CMDB) and ensures that the implemented process is followed to guarantee the integrity and accuracy of the data within. Can oversees multiple accounts and works directly with senior members of the Capgemini regional delivery and customer organizations. Will lead Asset Management remediations and / or troubleshooting teams either on request or proactively.

Bid Support
�Works with Capgemini Regional SBUs to support opportunities and business development.
�Responsible for the developing offerings and solutions based on the global SACM operating and transition models
�Provides SACM expertise and will present to senior clients and boards.
�Works with Capgemini tool(s) and solution / due diligence teams to provide requirements, review and approve Technical solutions.
�Leads the SACM due diligence effort for all aspects of SACM delivery
�Designs and costs The SACM service model.
�Oversees specific/multiple work streams and understands the role of Service Management, ITIL processes, Service Level Agreement (SLA) management and contractual obligations when designing or supporting the SACM solution.

Transition Support
�At the start of a transition effort the Senior Service Asset & Configuration Manager will lead one or more SACM transitions, working closely with the customer, key delivery stakeholders, procurement / finance, delivery teams and Capgemini tool(s) teams to consolidate and produce the production �record of truth� (Gold) Data asset inventory, including IT Contracts information and Service Models within the CMDB;
�Leads the discovery process
�Accountable for reviewing and interpreting the Capgemini customer contract /statements of works for SACM transition and Delivery requirements, will work with the Capgemini Delivery, Procurement and Finance teams, customer and customer third parties, to derive and provide SACM requirements to the transition implementation teams;
�Works with Capgemini tool(s) and implementation teams to provide requirements, review and approve Technical solutions. The Senior Service Asset & Configuration Manager is accountable for using the defined Capgemini Global Standards, and working with IS and APPS delivery towers to develop and implement the SACM sustainability model, ensures the processes are aligned to ITIL and tailoring local SACM work instructions as needed

Business as Usual Responsibilities
�Reviews SACM delivery and transition models and confirms the ability of the organization to provide service delivery within the budget and/or business case;
�Plan the overall SACM strategy, concentrating on cost reduction, contribution improvement, service improvement and new business.
�SACM community leader and subject matter expert, possessing a thorough and expert knowledge of the business and commercial context
�Ensures the delivery of the SACM service for one or more medium to large, complex accounts;
�Completes continuous review of contractual achievements, GAP analysis and delivery targets appropriateness and liaises with Capgemini management/Client representatives to address issues or concerns;
�Ensures Service Delivery teams who directly support the CIs and assets are following the prescribed SACM lifecycle processes and related Install, Move, Add and Change (IMAC) processes to communicate change to the CMDB and ensure all updates are maintained in a timely and accurate manner;
�Plans, oversees and executes CMDB audits; manages the Audit Schedule via physical or auto-scans; proactively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB and enforce SACM / Change Management process and policies;
�Maintains SACM lifecycle process; executes Quality Assurance over SACM process and policies;
�Implements, champions and manages SACM process & technology standards;
�Monitors and assists service delivery in enforcing defined SACM policies;
�Leads troubleshooting or remediation projects where required;

Service Quality and Improvement
�Drives client service and client satisfaction into the respective delivery organizations;
�Is a point of escalation for service improvements initiative that require further Client/Capgemini Management;
�Participates in Client review meetings (where required) and supports local SACMs in the delivery of reports, projects and other commitments;
�Provides feedback and coaching to avoid reoccurring errors.

Financial control and support
�Supports sales discussions with existing and new clients providing service delivery and represents the Capgemini SACM methodology and approach to our clients;
�Responsibility for the management of the financial cycle including invoicing and cost management for one or more medium to large, complex accounts;
�Ensures that cost control is maintained for the client(s) under his responsibility.

SLA Implementation/Performance Reporting
�Oversees the initiatives taken to ensure all Client commitments are met;
�Ensures adherence to company and client-defined standards and change control procedures.

Client Relations and Service Development
�Maintains contractual schedules and Service Level Agreements in line with the current service line aspirations;
�Develops and maintains close working relationships with representatives of Capgemini in the world and Client(s);
�Supports the relationship with clients and user management;
�Supports the overall client relationship strategy and supports the SACMs who act as service delivery members of the virtual account management team identifying opportunities to improve service, reduce costs and add value to the account based on service delivery experience and methodology;
�Understands client concerns, requirements and future for services provided;
�Provides leadership to local SACMs and the SACM community to identify and pursues business opportunities within the existing contract with the Client, ensuring these are aligned with the Service Line objectives;
�Recognizes commercial opportunities and supports commercial negotiation where necessary.

Management of Service Delivery Groups
�Effectively interacts with Account Management, delivery teams & client relationships;
�Co-ordinates the work of the required service delivery line to produce deliverables to meet client contractual requirements;
�Builds relationships with service lines throughout the company;

 

What You Bring:
�8-10 years of outsourcing experience, bachelor’s degree;
�Experienced in the delivery of customer services to develop, maintain and improve the relationship with the client;
�Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided;
�Experience in a service line operational role providing infrastructure, application management or BPO/Customer Care services;
�Detailed understanding of the various service level agreements and the performance measures required to manage the agreements and the relationship with the clients;
�Excellent customer relations skills to understand client concerns and requirements;
�Be able to assume overall control of and resolve complex customer issues;
�ITIL v3 Foundation Certified (minimum)
�Expert in IT Asset Management Lifecycle processes (including Hardware and Software)
�Expert in Configuration Management processes
�Expert in technologies that support SACM, asset and CMDBs, auto-discovery tooling;
�Knowledge of change management / IMAC processes and policies
�Experience of working in an ITIL aligned organization
�Experience in project and program management;

Reporting
�Experience with using reporting tools to build complex reports;
�Experience with interpreting data models and querying SQL databases.

Infrastructure Outsourcing Delivery
�Experience within a complex operational environment and working with multiple Service Delivery Organizations; multiple support models;
�Familiar with infrastructure technologies that are used to deliver services from a Data Centre;
�Able to work with and coordinate data collection across the data center and work place service towers.

SACM
�Expert in IT Asset Management process & operational delivery;
�Expert in Configuration Management process & operational delivery;
�Experienced with contract terms and conditions (T&C�s);
�Experienced with how vendor and contracts data must be related to each other and assets within a CMDB;
�Proficient in the operations of software inventory and compliance including industry best practices;
�Experienced in license modelling, determining liability calculations, reconciling entitlement with deployment data, optimizing license and determining the usage/ compliance state;
�Experienced in the Software Asset Management / Software License Compliance management processes, including industry best practices

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced to communicate the way this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences. We strongly encourage women, veterans and active military service personnel to apply.
*LI-CV1

Ref:

045252

Posted on:

August 23, 2019

Experience level:

Manager

Education level:

Bachelor's Degree (�16 years)

Contract type:

Regular

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