global leader in consulting, technology services and digital transformation,
Capgemini is at the forefront of innovation to address the entire breadth of
clients’ opportunities in the evolving world of cloud, digital and platforms.
Building on its strong 50-year heritage and deep industry-specific expertise,
Capgemini enables organizations to realize their business ambitions through an
array of services from strategy to operations. Capgemini is driven by the
conviction that the business value of technology comes from and through people.
It is a multicultural company of 200,000 team members in over
40 countries. The Group reported 2016 global revenues of EUR 12.5 billion.
us at www.capgemini.com
Within Capgemini, the Cloud Infrastructure Services (CIS) Global
Business Line (GBL) provides leading solutions to large global customers
through an integrated global sales and delivery model. We are a global team of
committed professionals who advise, transform and run client IT services.
We help organizations meet their business goals by transforming and
managing their IT infrastructure landscape – leveraging innovations
notably in automation and the cloud.
The focus of your role within
Capgemini, what you do:
In order to drive
the growth agenda in CIS, we are looking to expand our team.
The Service Delivery Management (SDM) Leader covers the overall
management of ongoing services to clients for a portfolio of accounts. This
includes all service support and service management processes (in line with
ITIL/ASL definitions), plus others which are required for specific engagements.
You ensure that the service to the client meets contractual requirements and
service level agreements (SLAs). Based on service delivery realization and
deviation, the SDM agrees on service improvements together with the client. The
SDM capability includes the roles of Service Delivery Manager, Service
Management Consultant, Service Coordinator, Service Administrator plus Change,
Incident and Problem Managers; your role therefore covers resources responsible
for tasks from logging & progressing problems & incidents to managing
the quality and commercial success of a service to a client.
Quantifiable Measures for success include:
Retention and Growth
You operate in difficult, complex or political environments taking full
responsibility for outcomes. You represent and promote the Group internally and
externally. You develop strategic partnerships and strong relationships with
internal and external clients and maximize benefit for all the parties. You
generate creative and innovative perspectives using visionary application of
technology and constantly look for improvement. You lead and build effective
teams to meet business objectives and changing market requirements. You will
also be visible in the market, interacting with clients daily while
demonstrating leadership and serving as a role model to the account teams.
More specifically, your responsibilities include:
Accountability for programme delivery across the Service Delivery
Management Capability in North America, including financial and commercial performance,
meeting the business plan, operational excellence, delivery performance and
Ensure service delivery management resources successfully execute to
agreed schedule, budget and scope
Ensure that staff perform the relevant service delivery management
processes including: scope, cost, time, issue, risk, resource, communication,
Accountable for transformation and change management, both scope and
financials within agreed tolerance
Manage communications with management and stakeholders
Manage the portfolio of Accounts with the SDM resources through
management teams to enable continued and successful delivery to clients
Develop client relationships and proactively identify further service
& project opportunities to grow business & revenue
Work in collaboration with the Account Executives to deliver improved
customer satisfaction for the account.
Performs gate reviews and quality assurance reviews during pre-sales and
delivery execution phases
Proactively promote the identification of risks and issues across the function
and manages them
Identifies potential points of contention for missed deliverables;
creates and implements strategy to mitigate shortfalls in timeline, budget and
commercial implications with clients
Anticipates problems before they occur; defines the problem or risk;
identifies possible causes; works across Service Delivery Management capability
to identify solutions; selects and implements most appropriate solution
Own Demand management for the Service Delivery Manager resource pool
within Managed Service NA and have overall ownership of the resourcing and
capability needs and fulfilment
Ensure that Service Delivery Management capability is delivered cost
effectively with appropriately skilled individuals
To initiate and own improvements in Service Delivery Management methods
Line management and career management of all Service Delivery Management
staff. Manage an extended delivery team, driving delivery and applying a wide
management capability including the setting of objectives.
Develop and learn from each project/service and enhance the quality of
management capability and process by developing personal and team skills to the
highest standard possible and through participation in and contribution to the
development of the Service Delivery Management Community.
What we offer:
Your career matters to you and is
important to us too. Because your goals and needs are constantly evolving, we
offer visibility, leeway and support to help you grow and progress in your
career. This approach builds notably on our comprehensive competency framework, our personal development, training
and career management programs, and our University innovative and business-focused learning curriculums.
promote a culture of diversity.
We believe working with talented individuals from different backgrounds and
points of view is a strategic advantage
and an ongoing opportunity. Diversity enriches our creative solutions and adds
value for our clients.
Our Shared values have been at the heart of the group
since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we
meet client needs while respecting the regulatory requirements of each country
in which we operate, and the way we promote ethically sound practices within
Capgemini and in our partnerships.
Local Fields (to be completed as required):
Major US City in
Central Standard Time Zone
Years of Experience
CIS NA Head of
Full Time Hire
but must be flexible to the requirements of the job, client situations, and
Visit us at www.capgemini.com. People matter, results count.
As a part of the Technology Services Group, the Vice President will be responsible for selling and managing the delivery of large consulting engagements; owning business and account development activities; providing project management leadership; developing capabilities; new business development and contributing to the overall development of the practice. The Vice President will analyze business issues and challenges across the engagement and work with the client to resolve issues and identify opportunities. The Vice President will develop business cases to support proposed change models and quantify business benefits. The Vice President will have demonstrated ability to lead and motivate large engagements and be able to mentor, develop and coach team members. The Vice President will carry specific yearly managed revenue and sales targets.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant : http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law