Profile Requirement:

•7 -8 years for experience in  ServiceNow

•Broad IT experience of 6 – 8 years working within a large enterprise on implementation initiatives

•Minimum 4 years of experience in configuring ServiceNow which involves various modules, 3rd party integrations and building custom applications

•Strong technical knowledge of all ServiceNow modules  – Incident Management and Service Level Management, Problem Management, Change Management, Release Management, Event Management, Knowledge Management, Service Request,  Work Request Management, Software Asset Management, Asset Management ,  CMDB , Content Management

•Good hands on knowledge and experience of Angular JS, JavaScript, XML and XSL stylesheets, web services

•Very good verbal and written English communication skills

•Effective time management, team handling and organizational skills Responsibilities

•Prepare overall architecture for ITSM implementation using ServiceNow

•Develop solutions in ServiceNow, prepare estimates and work on capability presentation, Proof of Concept

•Understand functional, technical, and business requirements and then turn those requirements into a successful implementation.

•Should be able to act as company ambassador for ServiceNow, drive capability presentation, proposal defense discussions

Involves researching, developing, innovating and delivering effective and consistent solutions to support the infrastructure systems ensuring the application of current and emerging technologies.

Day to Day responsibilities:
• System Monitoring;
• Installation Services and Management;
• OS administration; User Administration;
• Application Software support;
• Facilities Management;
• Security Services; Back-up Services;
• Hardware services/management;
• Documentation/Regulatory requirements;
• Remotely managed servers overseas, including
o System Monitoring;
o OS administration; User administration;
o Application Software support;
o Security Management;
o Back-up Services (monitoring only);
o Hardware Services (advisory).
• Developing and implementing service improvements;
• Attending with Active ownership of  DR rehearsals;
• Monthly Reporting;
• Designing and implementing Ad-hoc project work requests; On-call cover and out of hours support.

Qualification:

•Engineering or equivalent degree
• Should be proficient in Technology Solution Design

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment. 

Applicants for employment in the US must have valid work authorization that does not now require sponsorship of a visa for employment authorization in the US by Capgemini. 

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law 

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate). Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.

A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

Learn more about us at www.capgemini.com.

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