Security Operations Analyst

Central purpose of the job:
•Oversee monitoring of security systems and event correlation resulting from system alerts
•Lead Incident and Service Ticket coordination with Security, Networking, Server, and Service Delivery teams
•Initial point of escalation for security incidents and investigations
•Lead Security Operations Administrator’s daily activities
•Assist Information Security Manager with incident response, security operations, security solutions evaluation, metrics and reporting, vulnerability management, and communications with customers regarding security related questions and investigations

Primary Responsibilities:
•Analyze security related alerts from existing systems such as Office365 security, McAfee Web Gateway, Checkpoint firewalls, and anti-virus systems
•Lead triage, incident response, and service request management for the security team
•Investigate security Incidents to determine if the incident is a potential security breach or false positive
•Report security events to Manager of Information Security
•Participate in meetings with IT Operations to act as a representative for security operations
•Monitor user-reported phishing attempts to confirm whether it is a true attempt or false positive
•Produce documentation of security-related standard operating procedures
•Assist in vulnerability management and patching activities, supporting Client Engineering and Server teams

•Have least 2 years of experience working in a security operations role
•Have least 5 years of experience in IT, preferably and operations or support role
•Understand current IT security threat landscape and common practices to mitigate risk of compromise
•Leverage experience with commonly used security tools including Anti-virus/anti-malware, firewall, intrusion detection, and intrusion prevention
•Demonstrate the ability to interpret security alerts and investigate to identify possible route cause, potential damage, and/or evidence of a false positive
•Leverage experience working with global companies across cultures, language, and time zones

Knowledge, Skills, and Competencies:
•General technical skills including desktop support and the ability to identify threats to endpoints
•Knowledge of Service Management methodologies including ITIL
•Ability to respond to tickets and produce incident management metrics from a service management tool
•Understanding of information common security policies and practices
•Ability to think critically, quickly, and strategically
•Strong written and verbal communication skills with the ability to collaborate with IT teams and our customer, at all levels of the organizations
•Ability to quickly investigate and compile data to provide the Information Security team with information to make educated decisions in a fast-paced environment
•Technical skills including knowledge of PC break/fix, proficiency using Microsoft Office Suite, interpreting Office365 security and compliance data, and best practices for basic security tools
•Security and/or IT related certifications strongly preferred (ITIL, Security+, CISSP, OSCP, CEH)

Involves researching, developing, innovating and delivering effective and consistent solutions to support the infrastructure systems ensuring the application of current and emerging technologies.

Day to Day responsibilities:

  • To automate, administer, manage, run and make reliable, trustworthy and dependable the processing of production;
  • To integrate in production of the new application programs or data processing sequences;
  • To configure and parameterize the production equipment;
  • To automate the procedures of technical management and pattern matching of alarms;
  • To define and implement the procedures of recovery in the event of incident and of restoration of the data. To define, implement and to follow the protection plan and the plans help;
  • To implement the standards, standards, rules and procedures of the field to be administer, manage, run and take care of their application program;
  • To prepare and upgrade the dashboards, the Handout, specification, instructions, information and the reference frames of production, to transfer knowledge ;
  • To analyze, treat and capitalize the incidents of production of level 2. To technically assist the administrator of application program and system Junior, the pilots of operations management and the wizards users;
  • To formalize the reports of incident and the action plans and to ensure the implementation of it. To put in place, introduce, position rights to use and access, to maintain and put at day ;
  • Optimize measuring instruments of performance and to produce them referrers;
  • To level the pieces of software and the products, to apply the patches. To take part in the projects of change.


  • Engineering or equivalent degree; Relevant working experience of 7-8 years in Infrastructure Management
  • Must have experience in Technology Solution Design

Candidates should be flexible/willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate). Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

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Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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