Security Operations Administrator/Level 1 Support

Central purpose of the job:
•Responsible for overall monitoring of security systems and event correlation resulting from system alerts
•Incident and Service Ticket coordination with Security, Networking, Server, and Service Delivery teams
•Initial point of escalation for security tickets opened from the Client Help Desk

Primary Responsibilities:
•Analysis of security related alerts from existing systems such as Office365 security, McAfee Web Gateway, Checkpoint firewalls, and anti-virus systems
•Initial triage/response to security tickets, acting as a second level support to Helpdesk analysts
•Coordination of security incidents to determine if the incident is a potential security breach or false positive
•Daily security reporting to Security Operations Analyst and/or Manager of Information Security
•Participation in meetings with IT Operations to ensure communication and coordination is happening
•Monitor user-reported phishing attempts to confirm whether it is a true attempt or false positive
•Produce documentation of security-related standard operating procedures
•Assist in vulnerability management and patching activities, supporting Client Engineering and Server teams

•Have least 1 year of experience working in a security operations role
•Have least 3 years of experience in an IT Operations support role, preferably network operations
•Understand current IT security threat landscape and common practices to mitigate risk of compromise
•Experience with commonly used security tools including Anti-virus/anti-malware, firewall, intrusion detection, and intrusion prevention
•Ability to interpret security alerts and investigate to identify possible route cause, potential damage, and/or evidence of a false positive
•Experience working with global companies across cultures, language, and time zones

Knowledge, Skills, and Competencies:
•General technical skills including desktop support and the ability to identify threats to endpoints
•Knowledge of Service Management methodologies including ITIL
•Ability to respond to tickets and produce incident management metrics from a service management tool
•Understanding of information common security policies and practices
•Strong written and verbal communication skills including strong English grammar
• Ability to interact with various positions within IT
• Ability to quickly investigate and compile data to provide the Information Security team with information to make educated decisions in a fast-paced environment
• Technical skills including knowledge of PC break/fix, proficiency using Microsoft Office Suite, interpreting Office365 security and compliance data, and best practices for basic security tools
• Security and/or IT related certifications preferred (ITIL, Security+, CISSP, OSCP, CEH)
• Ability to research new and emerging threats and make recommendations to reduce threat or remediate current practices

Candidates should be flexible/willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate). Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

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Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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