Required Skills and Experience:

  1. Delivering large Cloud BI/Analytics engagements and multiple portfolios
  2. Client relationship management
  3. SLA management
  4. Complex delivery engagements
  5. Executive presence
  6. Hospitality sector experience/Cruise industry experience preferred
  • Qualification: Bachelor’s Degree
  • Qualification: At least certified on EM foundation (level 0).
  • Must have experience in Negotiating and Continuous (Service) Improvement.
  • Should be proficient in Transition Management, Change Management & Project Financials, KPT & Reporting.

Needed – A strong delivery resource who is well versed in high burn agile delivery within the BIDW space

Within each center, Service Delivery Senior Manager is responsible for delivery of service for a Client and/or for a specific function within an Engagement, whether it be local or remote. The Service Delivery Senior Manager manages multiple delivery teams within one or across different Engagements.

Service Delivery Senior Manager is responsible for:

  • meeting all service level agreements (SLAs),
  • key performance indicators (KPIs),
  • cost budgets
  • contracted service
  • quality improvements
  • information security

He/she reports in these aspects to the local or remote Engagement Director/Manager. In case of remote reporting relationship, he/she maintains a local reporting for all other areas e.g. people matters, disciplinary actions, etc.

Candidates should be flexible/willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment

  • Qualification: Bachelor’s Degree
  • Should be an experienced individual in Process, Negotiation, Transition Management and Continuous (Service) Improvement.

Applicants for employment in the US must have valid work authorization that does not now require sponsorship of a visa for employment authorization in the US by Capgemini

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate). Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

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Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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