This job is responsible for providing quality and efficient customer service in an office environment.  Additional responsibilities include assisting manager with development, analysis and implementation of staffing training.

Essential Duties and Responsibilities include the following:

  • Ensure  claims are adjudicated as per the guidelines of the company. Provide continual evaluation of processes and procedures.  Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Provide statistical and performance feedback and coaching on a regular basis to each team member.  Write and administer performance reviews for skill improvement.
  • Provide support for fellow team members by providing appropriate coaching, counseling, direction and resolution.
    Ensure fellow employees have appropriate training and other resources to perform their job.
  • Respond to and resolve customer issues.
  • Assist manager with daily operation of claims processing to include development, analysis  and implementation of staffing and training.
  • Work as a member/leader of special or on-going projects that are important to area/process improvement.
  • Share continual responsibility and ensuring calls are handled efficiently and effectively.
  • Establish work procedures and processes that support company and departmental standards, procedures and strategic directives.
  • Communicate with upper management regarding department or employee concerns.
  • Complying with company regulations regarding HIPAA, confidentiality, and private health information.


To perform these jobs successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent oral, written and interpersonal communication skills

•Knowledge of Microsoft Office applications and telephone protocol
•Exceptional listening and analytical skills
•Strong knowledge of customer care processes and techniques
•Demonstrated ability to work well in a team environment
•Dedication to providing exceptional customer service
•Proven leadership experience
•Ability to provide and support company goals.

Education and/or Experience:

One year certificate from college or technical school; or one year to 18 months related
experience and/or training; or equivalent combination of education and experience; BA preferred
Excellent communication skills both verbal and written are required.
Working knowledge of Inspro, AS400, Capsil, and Cisco is preferred.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, and percentages.  Ability to apply concepts of basic algebra.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A successful candidate will be required to undergo a background investigation and drug screen.

Candidates should be flexible/willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate). Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

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Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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